Front Desk & Guest Services Coordinator

Kempinski Hotels; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Kempinski Hotels in Dubai is seeking a Front Office Coordinator to provide clerical and administrative support for the Front Office Department, including typing, filing, payroll, and guest services coordination.

The role requires 1–2 years of receptionist experience, preferably in a luxury hotel, with strong MS Office skills and familiarity with Opera. You will liaison with departments to ensure accurate guest information and smooth operations.

Qualifications

• Minimum of 1 to 2 years experience in a receptionist position at Front Office.
• Preferably in an international five star hotel.
• Operational knowledge of front desk operations.
• Knowledge of VIP welcoming protocol.
• Solid knowledge of Microsoft Office (Word, Excel and PowerPoint).
• Advanced knowledge of Opera and basic knowledge of Micros.

Responsibilities

• Maintain complete knowledge of hotel features/services and hours of operation.
• Answer telephones, file reports, and handle departmental records.
• Set up work stations, ensure cleanliness, and manage supplies.
• Coordinate with departments to ensure guest information is accurate.
• Update room status reports and monitor out-of-order rooms.
• Prepare work orders for maintenance and track completion.
• Perform shift handover reports on guest complaints and incidents.

Skills

Front desk operations

VIP welcoming protocol

Microsoft Office

Tools

Opera

Micros

Job description

Kempinski Hotels in Dubai is seeking a Front Office Coordinator to provide clerical and administrative support for the Front Office Department, including typing, filing, payroll, and guest services coordination.

The role requires 1–2 years of receptionist experience, preferably in a luxury hotel, with strong MS Office skills and familiarity with Opera. You will liaison with departments to ensure accurate guest information and smooth operations.