Luxury Front Desk Agent – Guest Services Lead

Kempinski Hotels; Dubai; On-site; AED 36,000 - 72,000; Full time

Job summary

Kempinski Hotels in Dubai seeks a Front Office & Guest Services Associate to warmly check-in and check-out guests according to Kempinski procedures and LQA standards. You will greet guests, process registrations, assign rooms, and respond to requests with a professional, guest-centric approach.

Your role includes handling payments, coordinating with housekeeping, maintaining guest records, and ensuring a seamless, luxurious experience for every guest at our renowned property in Dubai.

Qualifications

• Operational knowledge of front desk operations.
• Luxury hotel experiences.
• Strong communication skills.
• Basic knowledge of hotel operations and computer systems.
• Proficiency in Microsoft Office applications.
• Knowledge of Opera PMS.

Responsibilities

• Check in arriving guests and check out departing guests in a friendly and caring manner per Kempinski/LQA standards.
• Ensure LQA results remain above the required threshold.
• Register guests, assign rooms, and handle guest requests and payments; perform credit checks when needed.
• Process guest check-out, settle accounts, and provide invoices.
• Balance cash transactions and manage foreign currency exchange as required.
• Answer guest inquiries and coordinate with other departments for smooth service delivery.

Skills

Front desk operations

Luxury hotel experiences

Communication skills

Hotel operations knowledge

Computer systems

MS Office (Word, Excel, PowerPoint)

Opera

Tools

Opera

MS Office

Job description

Kempinski Hotels in Dubai seeks a Front Office & Guest Services Associate to warmly check-in and check-out guests according to Kempinski procedures and LQA standards. You will greet guests, process registrations, assign rooms, and respond to requests with a professional, guest-centric approach.

Your role includes handling payments, coordinating with housekeeping, maintaining guest records, and ensuring a seamless, luxurious experience for every guest at our renowned property in Dubai.