Front Office Leader: Guest Experience & Team Coach

IBIS; United Arab Emirates; On-site; AED 56,000 - 89,000; Full time

Job summary

Kempinski Hotel in Dubai, United Arab Emirates, is seeking a Front Office Coordinator to greet guests, manage bookings, and ensure flawless reception service in a luxury setting. You will coordinate daily front desk operations, support guest requests, and maintain professional standards in a luxury environment.

You will lead daily front desk activities with English and Arabic communication, high multitasking, and a passion for guest satisfaction in a dynamic hospitality market.

Qualifications

• Fluency in English and Arabic is required.
• Experience in hospitality or customer-facing roles is essential.
• Strong communication and organizational skills are expected.

Responsibilities

• Greet guests and manage front desk operations with professionalism.
• Coordinate bookings, check-ins/outs, and guest requests to ensure service quality.
• Support office administration and collaborate with departments to maintain standards.

Skills

Excellent communication skills

Hospitality experience

Arabic and English fluency

Education

Bachelor's degree in Hospitality or related field

Tools

Microsoft Office

Job description

Kempinski Hotel in Dubai, United Arab Emirates, is seeking a Front Office Coordinator to greet guests, manage bookings, and ensure flawless reception service in a luxury setting. You will coordinate daily front desk operations, support guest requests, and maintain professional standards in a luxury environment.

You will lead daily front desk activities with English and Arabic communication, high multitasking, and a passion for guest satisfaction in a dynamic hospitality market.