Front Desk Guest Experience Specialist

Palma Beach Resort & Spa; Umm Al Quwain; On-site; AED 80,000 - 121,000; Full time

Job summary

Palma Beach Resort & Spa in United Arab Emirates is seeking a Guest Service Agent to provide courteous, expert service to guests. You will take reservations, greet and register guests, and ensure their stay meets expectations.

The role requires excellent communication in English, flexibility to work shifts including weekends and public holidays, and experience with Opera and MS Office. You will handle inquiries and requests promptly and help settle guest accounts at checkout, contributing to a

Qualifications

• Customer service orientation.
• Front office experience in resort/hotel preferred.
• Excellent English communication skills.
• Willingness to work shifts, weekends and public holidays.
• Experience with MS Office and Opera.

Responsibilities

• Taking reservations.
• Greeting and registering guests.

Skills

Customer service

Front desk experience

English fluency

Flexible schedule

Tools

MS Office

Opera

Job description

Palma Beach Resort & Spa in United Arab Emirates is seeking a Guest Service Agent to provide courteous, expert service to guests. You will take reservations, greet and register guests, and ensure their stay meets expectations.

The role requires excellent communication in English, flexibility to work shifts including weekends and public holidays, and experience with Opera and MS Office. You will handle inquiries and requests promptly and help settle guest accounts at checkout, contributing to a