Front Desk & Guest Experience Leader

MENA Partner of Louvre Hotels Group; Dubai; On-site; AED 167,000 - 268,000; Full time

Job summary

MENA Partner of Louvre Hotels Group is seeking a Front Desk Manager to oversee Front Office operations at our Dubai property. You will manage reception activities, ensure smooth end-of-day processes, and generate accurate reports for management.

You will lead a team to deliver outstanding guest service, drive upselling initiatives, and ensure compliance with standards and regulations. The role emphasizes safety, loyalty programs, and strong guest relations.

Qualifications

• Experience managing front desk operations in a hotel or hospitality setting.
• Ability to perform end-of-day procedures and generate accurate reports.
• Ensure adherence to standards, policies, and regulatory requirements.

Responsibilities

• Gather feedback from guests and take prompt action to improve satisfaction.
• Maximize room revenue by upselling and optimizing inventory during high occupancy.
• Promote loyalty programs, F&B events, in-house facilities, and hotel partnerships.
• Lead and mentor the team to deliver exceptional guest service and staff wellbeing.
• Ensure auditing practices and registration checks meet company and government requirements.
• Comply with police requirements for guest information and avoid fines.
• Address guest complaints promptly and maintain strong management-guest relations.
• Demonstrate proficiency in emergency and crisis management, including safety protocols.
• Uphold environmental, health, and safety standards per company policies.

Skills

Guest service leadership

Upselling techniques

Team mentoring

Compliance and reporting

Emergency procedures knowledge

Problem solving

Job description

MENA Partner of Louvre Hotels Group is seeking a Front Desk Manager to oversee Front Office operations at our Dubai property. You will manage reception activities, ensure smooth end-of-day processes, and generate accurate reports for management.

You will lead a team to deliver outstanding guest service, drive upselling initiatives, and ensure compliance with standards and regulations. The role emphasizes safety, loyalty programs, and strong guest relations.