Front Desk Team Leader - Guest Experience

Rotana Hotels; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Rotana Hotels in Dubai is seeking a dynamic Team Leader - Front Desk to provide professional, guest-focused service and deliver memorable experiences. You will lead Front Desk operations, supervise staff, and collaborate with related departments to ensure seamless service from arrival to departure.

Responsibilities include maintaining rate and occupancy awareness, guiding team members, staying informed about hotel and local services, and verifying cashier closures and guest registrations in

Qualifications

• Front desk leadership experience preferred.
• Strong customer service focus and communication skills.
• Familiarity with Opera PMS system is a plus.

Responsibilities

• Receive guests in a professional and friendly manner from arrival to departure.
• Coordinate with related departments to ensure smooth service delivery.
• Monitor daily rate levels and occupancy.
• Maintain relationships with Front Office team members to ensure guest satisfaction.
• Supervise Front Desk staff to ensure professional and courteous service.
• Stay updated on hotel and local services to assist guests effectively.
• Verify cashier closures for accuracy on shift end.
• Ensure guest registrations align with Opera PMS records.

Tools

Opera PMS

Job description

Rotana Hotels in Dubai is seeking a dynamic Team Leader - Front Desk to provide professional, guest-focused service and deliver memorable experiences. You will lead Front Desk operations, supervise staff, and collaborate with related departments to ensure seamless service from arrival to departure.

Responsibilities include maintaining rate and occupancy awareness, guiding team members, staying informed about hotel and local services, and verifying cashier closures and guest registrations in