Spa Front Desk Lead: Guest Experience & Upsell Champion

Confidential Company; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Confidential Company in Dubai is seeking a proactive Front Desk Supervisor to lead daily front desk operations and deliver guest-centered service. You will oversee check-in/out, reservations, inquiries, and maintain brand standards in a welcoming reception area.

Ideal candidates have hotel/spa experience, strong communication and leadership skills, and fluency in English. Experience with reservation and POS systems is preferred; you will drive sales through upselling and exceptional guest

Qualifications

• Previous front desk and supervisory experience in hospitality, spa, wellness, or a related industry.
• Proven ability to meet sales targets and drive upselling initiatives.
• Strong customer service, communication, leadership, and organizational skills.
• Experience with reservation, booking, and POS systems.
• Professional appearance with the ability to multitask in a fast-paced environment.
• Fluent in English; additional languages are an advantage.
• Hospitality or Business qualification preferred.

Responsibilities

• Lead daily front desk operations and deliver exceptional guest service
• Manage guest check-in check-out reservations and inquiries
• Supervise train and schedule front desk team members
• Coordinate with therapists to maximize appointment efficiency and bookings
• Drive upselling of spa treatments wellness packages memberships and retail products
• Achieve individual and team sales targets through proactive guest engagement and service recommendations
• Handle payments booking systems and guest feedback
• Maintain brand standards and a welcoming front-of-house environment

Skills

Front desk operations

Guest service

Upselling

Leadership

Reservation systems

POS systems

Multitasking

English fluency

Communication

Education

Hospitality or Business qualification

Tools

Reservation software

Point of Sale (POS) systems

Job description

Confidential Company in Dubai is seeking a proactive Front Desk Supervisor to lead daily front desk operations and deliver guest-centered service. You will oversee check-in/out, reservations, inquiries, and maintain brand standards in a welcoming reception area.

Ideal candidates have hotel/spa experience, strong communication and leadership skills, and fluency in English. Experience with reservation and POS systems is preferred; you will drive sales through upselling and exceptional guest