Receptionist at DoubleTree by Hilton - Dubai

Dubai

On-site

AED 36,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Best-in-Class PTO

Travel Discounts

Health & Welfare Benefits

Employee Education Support

Job summary

The DoubleTree by Hilton - Dubai is seeking a personable Receptionist to greet guests, manage check-in and check-out, and support smooth front-desk operations. You will contribute to an exceptional guest experience from arrival to departure.

Key responsibilities include handling guest queries, maintaining professional communication with hotel teams, and upholding hotel policies and service standards. A positive attitude and teamwork are essential in this role.

Qualifications

Previous experience in a customer-focused industry.
Completed high school certificate or equivalent.
Positive attitude and good communication skills.
Commitment to delivering a high level of customer service.
Ability to work on your own and as part of a team.
Competent level of IT proficiency.

Responsibilities

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary

Skills

Positive attitude

Communication skills

IT proficiency

Education

High school certificate or equivalent

Job description

Receptionist at DoubleTree by Hilton - Dubai

Location: Dubai

Address: Al Jaddaf

Job Description

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Responsibilities

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary