Luxury Guest Experience Specialist (Dubai)

W Hotels; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

W Hotels is seeking a Guest Experience Expert to welcome guests, assist with check-in and check-out, and support a seamless stay at our Dubai property. You will handle guest requests, provide information about local highlights, and contribute to memorable experiences across the stay.

In this full-time, non-management role, you will be on your feet, maintain professional appearance, and work with a team to deliver exceptional service while upholding brand standards and safety policies.

Qualifications

• High school diploma or G.E.D. equivalent required.
• No related work experience.
• No supervisory experience.

Responsibilities

• Welcome guests and assist with check-in and check-out to ensure a smooth arrival and departure experience.
• Handle guest requests and provide information about local area and hotel services to enhance guest satisfaction.
• Assist with daily operational tasks, complete reports, and maintain professional appearance and brand standards.

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels is seeking a Guest Experience Expert to welcome guests, assist with check-in and check-out, and support a seamless stay at our Dubai property. You will handle guest requests, provide information about local highlights, and contribute to memorable experiences across the stay.

In this full-time, non-management role, you will be on your feet, maintain professional appearance, and work with a team to deliver exceptional service while upholding brand standards and safety policies.