Reservations & Service Center Agent

Rosewood Hotel Group; Abu Dhabi; Vor Ort; AED 78.000 - 112.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Retirement benefits

Paid time off

Complimentary room nights

Learning and development opportunities

Global career opportunities

Paid parental leave

Zusammenfassung

Rosewood Abu Dhabi seeks a Reservations & Service Center Agent to deliver premier service across phone, email, and digital channels. You will manage room reservations, special requests, and restaurant bookings, ensuring precise records and seamless guest experiences in a luxury setting.

Join a high-touch team that maximizes revenue opportunities while coordinating with multiple departments to create memorable stays in Abu Dhabi. Strong communication and a passion for hospitality are essential.

Qualifikationen

• Experience delivering exceptional guest service in luxury hospitality, reservations, front office, or customer contact center.
• Confident communicator who can build rapport with guests with warmth and discretion.
• Strong attention to detail and pride in accurate record keeping amid multiple priorities.
• Commercially minded and able to identify opportunities to enhance guest experience and revenue.
• Thrives in a fast-paced environment, remains calm under pressure, uses sound judgment.

Aufgaben

• Deliver reservations, guest inquiries, and service requests across phone, email, and digital channels.
• Manage room reservations, modifications, cancellations, and special requests with accuracy.
• Maximize hotel revenue through upselling, inventory management, and revenue principles.
• Coordinate guest preferences, arrivals, transport, and special occasions with departments.
• Handle restaurant reservations and guest inquiries, ensuring smooth communication with outlets.

Kenntnisse

Guest service

Communication

Attention to detail

Revenue awareness

Tools

Hotel systems

Jobbeschreibung

General InformationCountry/RegionUnited Arab EmiratesProvince/CityAbu DhabiHiring EntityRosewood Abu DhabiDepartmentOthersJob TypeFull-time PermanentJob DescriptionOUR PURPOSE AND CULTUREWe are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.THE TEAMAs part of the Rooms Division, you will join a dynamic team responsible for shaping every guest’s journey before arrival and throughout their stay. Working closely with the Reservations, Front Office, Revenue, Sales & Marketing, Finance, and Guest Services teams, you will play a key role in delivering seamless communication and exceptional service across multiple guest touchpoints. Reporting to the Reservations and Service Center leadership team, you will help ensure every interaction reflects Rosewood’s commitment to thoughtful, personalized hospitality.YOUR ROLEAs a Reservations & Service Center Agent, you will be at the heart of the guest experience, serving as a trusted point of contact for accommodation reservations, service requests, restaurant bookings, and guest inquiries. Through your professionalism, attention to detail, and passion for service, you will create positive first impressions, support operational excellence, and contribute to the hotel’s commercial success. Working collaboratively across departments, you will ensure guest preferences are anticipated, requests are handled efficiently, and every interaction reflects Rosewood’s standards of luxury hospitality.HOW YOU’LL MAKE THE PLACEDeliver exceptional service through prompt, professional handling of reservations, guest inquiries, and service requests across phone, email, and digital channels.Manage room reservations, modifications, cancellations, and special requests while ensuring accuracy and attention to detail.Maximize hotel revenue opportunities through effective upselling, inventory management, and application of revenue management principles.Coordinate guest preferences, arrival arrangements, transportation requests, and special occasions with relevant departments to create memorable experiences.Manage restaurant reservations and guest inquiries, ensuring seamless communication with dining outlets.Handle in-house guest requests through hotel systems and follow through to ensure timely completion and guest satisfaction.COULD THIS BE YOU?You have experience delivering exceptional guest service in a luxury hospitality, reservations, front office, or customer contact center environment.You are a confident communicator who can build rapport with guests while handling inquiries with warmth, professionalism, and discretion.You have strong attention to detail and take pride in maintaining accurate records and managing multiple priorities effectively.You are commercially minded and enjoy identifying opportunities to enhance the guest experience while maximizing revenue.You thrive in a fast-paced environment, remain calm under pressure, and use sound judgment to resolve challenges.You are comfortable working with hotel systems and technology, and you are eager to learn and adapt to new tools and processes.OUR BENEFITSAs part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.OUR COMMITMENT TO YOUAt Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.About UsLocated on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.