Front Desk Agent (Reception)

Radisson; Fujairah City; On-site; AED 39,000 - 56,000; Full time

Job summary

Radisson is seeking a Front Desk Agent in Fujairah to warmly welcome guests and manage check‑in and check‑out processes on-site. You will handle inquiries, reservations, and billing with attention to accuracy, while promoting hotel services to elevate the guest experience.

The role requires strong communication and a customer‑centric mindset, with flexibility to work weekends and holidays. Experience in front offices or guest services in hospitality is preferred, and fluency in English is

Qualifications

• Front office or guest service experience in hospitality preferred.
• Fluent in English; additional languages advantageous.
• Willing to work weekends/holidays.

Responsibilities

• Welcome guests warmly and complete check-in/check-out procedures.
• Handle guest enquiries, requests and complaints professionally.
• Process reservations, payments and billing accurately.
• Maintain guest records and ensure data accuracy.
• Promote hotel facilities and services to enhance guest experience.
• Work closely with other departments to ensure seamless stays.
• Deliver service in line with Radisson standards.

Skills

Communication skills

Interpersonal skills

Positive attitude

PMS knowledge

Flexible shifts

Tools

Hotel PMS

Job description

Job Location: Fujairah, United Arab Emirates

Work Mode: On-site

Job Reference/ID: 34301

Job Description / Role:

Do you have a passion for hospitality and creating memorable first impressions? We are looking for friendly, professional and service-oriented Front Desk Agents to welcome our guests and deliver exceptional experiences from check-in to check-out.

Key Responsibilities:

• Welcome guests warmly and complete check-in and check-out procedures efficiently.
• Handle guest enquiries, requests and complaints professionally.
• Process reservations, payments and billing accurately.
• Maintain guest records and ensure data accuracy.
• Promote hotel facilities and services to enhance the guest experience.
• Work closely with other departments to ensure seamless guest stays.
• Deliver exceptional service in line with Radisson standards.

Experience Required: Previous Front Office or guest service experience in hospitality is preferred.

Skills Required:

• Excellent communication and interpersonal skills.
• A positive attitude and passion for customer service.
• Knowledge of hotel PMS systems is an advantage.
• Ability to work flexible shifts, including weekends and holidays.

Languages: Fluent in English; additional languages are an advantage.

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

An international hotel group operating brands such as Radisson Blu, Radisson RED, Radisson Collection and Park Inn. Its portfolio spans city hotels, resorts and serviced apartments, with a growing presence across the Middle East offering roles in operations, food and beverage, sales and guest services.

Company Industry: Hospitality

Department / Functional Area: Guest Services