Front Desk Agent

Radisson Hotel Group; Ajman; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Hotel employee rates

Global benefits

Job summary

Radisson Blu Hotel Ajman is seeking a Front Desk Agent to elevate guest experiences from check-in to check-out. You will join our Front Office Team and help deliver exceptional service with a passion for creating memorable moments.

This role requires a guest-first attitude, strong communication, and the ability to work in a fast-paced hotel environment. Training and development are supported, with global benefits and employee rates.

Qualifications

• Flexibility and a positive, Yes I Can attitude.
• Attention to detail in handling guest interactions and requests.
• Creative problem solving to resolve guest issues.
• Passionate about delivering extraordinary guest service.
• Team player to ensure guest satisfaction across the front desk.
• Strong verbal communication skills for clear guest interaction.
• Enjoys having fun at work while maintaining professionalism.
• Experience in a similar role is beneficial but not essential.

Responsibilities

• Be the guest's superhero ensuring all aspects of the guest journey and experience are delivered to the highest level.
• Exude patience, empathy and host the show for guests and colleagues.
• Work proactively to ensure guest satisfaction and the smooth running of the front office department.

Skills

Flexibility

Attention to detail

Problem solving

Team player

Verbal communication

Positive attitude

Guest service

Fun at work

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers.

We are currently seeking a Front Desk Agent to join our vibrant team. At Radisson Blu Hotel Ajman, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a Front Desk Agent you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Front Desk Agent love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development — helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.