Front Desk Agent (Reception)

Radisson Hotel Group; Fujairah City; On-site; AED 42,000 - 66,000; Full time

Job summary

Radisson Fujairah is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out with efficiency and a friendly, professional demeanor.

The role involves handling inquiries, reservations, payments and data accuracy while promoting hotel services. Flexibility to work weekends/holidays is preferred, with English fluency and a passion for customer service guiding the ideal candidate.

Qualifications

• Experience at a front desk or guest services role.
• Excellent spoken and written English; other languages a plus.
• Strong communication and interpersonal skills with a guest-first mindset.
• Familiarity with hotel PMS and reservation systems is advantageous.

Responsibilities

• Welcome guests warmly and complete check-in and check-out procedures efficiently.
• Handle guest enquiries, requests and complaints professionally.
• Process reservations, payments and billing accurately.
• Maintain guest records and ensure data accuracy.
• Promote hotel facilities and services to enhance the guest experience.
• Work closely with other departments to ensure seamless guest stays.
• Deliver exceptional service in line with Radisson standards.

Skills

Front desk experience

Customer service

Communication skills

English fluency

PMS knowledge

Education

Hospitality diploma

Tools

PMS systems

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

Job Description

Do you have a passion for hospitality and creating memorable first impressions? We are looking for friendly, professional and service-oriented Front Desk Agents to welcome our guests and deliver exceptional experiences from check-in to check-out.

Key Responsibilities

• Welcome guests warmly and complete check-in and check-out procedures efficiently.
• Handle guest enquiries, requests and complaints professionally.
• Process reservations, payments and billing accurately.
• Maintain guest records and ensure data accuracy.
• Promote hotel facilities and services to enhance the guest experience.
• Work closely with other departments to ensure seamless guest stays.
• Deliver exceptional service in line with Radisson standards.

Qualifications

• Previous Front Office or guest service experience in hospitality is preferred.
• Excellent communication and interpersonal skills.
• A positive attitude and passion for customer service.
• Knowledge of hotel PMS systems is an advantage.
• Ability to work flexible shifts, including weekends and holidays.
• Fluent in English; additional languages are an advantage.

Additional Information

Join the opening team at Radisson Hotel Fujairah, the newest addition to the Radisson family and an exciting new destination in the heart of the emirate. Featuring 202 contemporary guest rooms, eight versatile meeting and event spaces, and a vibrant signature bar, our hotel is dedicated to delivering memorable guest experiences while creating rewarding career opportunities for our team members.

Nestled between the majestic Hajar Mountains and the Gulf of Oman, Fujairah offers an exceptional quality of life with stunning beaches, outdoor adventures, a welcoming community, and a more relaxed pace of living. It's the perfect place to build your career while enjoying one of the UAE's most beautiful and naturally diverse emirates.