Front Desk Agent - Russian Speaker

Rotana; Fujairah City; On-site; AED 32,000 - 52,000; Full time

Job summary

Rotana is seeking a dynamic Front Desk Agent in the United Arab Emirates. The role focuses on delivering professional, guest-centric service to ensure memorable stays from arrival to departure.

You will greet guests, manage in-room familiarization, answer queries, and maintain up-to-date knowledge of local services and hotel operations, while upholding privacy and policies in a fast-paced, multicultural team.

Qualifications

• Degree in hospitality or related field is preferred.
• Strong English communication and interpersonal skills required.
• Experience with Opera PMS is a plus.

Responsibilities

• Provide prompt, courteous, and personalized service from arrival to departure.
• Greet guests by name when possible and escort to their room.
• Handle front desk cashiering and incidentals with accuracy.
• Respond to guest inquiries with up-to-date local information and services.
• Maintain knowledge of hotel facilities, promotions, and events.
• Maintain guest privacy and adhere to hotel policies and standards.

Skills

Customer focus

Excellent English

Interpersonal skills

Problem solving

Teamwork

Education

Hospitality degree

Tools

Opera PMS

Job description

We are currently looking for dynamic/ and self-motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests/ ensuring their stay will become a memorable experience, and your role will include key responsibilities such;

• Provide prompt/ courteous and efficient service to all guest/ so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name/ if known and escorted to their room to make them feel expected and welcomed
• Conduct in room hotel familiarization and assist guest in hotel activity enquiries requests
• Maintain an up-to-date knowledge of hotel information and local services/ including operating hours/ promotions/ events/ attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems/ policies and procedures
• Process accounts from check in to check out/ ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel 's policies/ procedures and service standards and have full knowledge of the hotel facilities and happenings

Education/ Qualifications / Experiences

• You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
• Excellent written and verbal English communication skills and knowledge in an additional language/ along with strong interpersonal and problem-solving abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.

Knowledge Competencies

The ideal candidate will be customer driven and an extremely proactive and switched on ' personality with an outgoing/ charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork