Front Desk Agent - Emirati Talent

Beach Bay Hotel, Mirfa; Abu Dhabi; On-site; AED 39,000 - 73,000; Full time

Job summary

Beach Bay Hotel Mirfa is seeking a proactive Front Desk Agent to deliver courteous, personalized service from arrival to departure. You will greet guests by name, assist with activities, and manage inquiries, while maintaining up-to-date knowledge of hotel facilities, hours, promotions, and events.

The ideal candidate has hospitality education, strong English, and solid interpersonal skills, with the ability to work under pressure as part of a diverse team. Opera knowledge is a plus.

Qualifications

• A degree in hospitality or equivalent is preferred.
• Excellent written and spoken English; another language is a plus.
• Strong interpersonal and problem-solving abilities are essential.

Responsibilities

• Provide prompt, courteous service to guests from arrival to departure.
• Greet guests by name when possible and escort to rooms.
• Assist guests with hotel activities and local inquiries.
• Maintain knowledge of hotel facilities, hours, promotions and events.
• Handle check-in/check-out and postings using Front Office systems.
• Protect guest privacy and confidentiality.
• Understand hotel policies and service standards and work as part of a multicultural team.

Skills

Customer service

English communication

Interpersonal skills

Problem solving

Team player

Adaptability

Hospitality knowledge

Education

Hospitality degree

Tools

Opera

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

This position is based in Beach Bay Hotel Al Mirfa.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork