Front Desk Agent - Arabic Speaker

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 55,800 - 78,120; Full time

Job summary

Al Maha Arjaan by Rotana in Abu Dhabi is seeking a Front Desk Agent who delivers professional, guest‑focused service from arrival to departure. You will greet guests, assist with requests, and ensure accurate check‑in/out while staying informed about hotel amenities and local attractions.

Excellent English and a second language are valued, along with strong interpersonal skills and problem solving. Opera experience is an advantage in this dynamic, multicultural team.

Qualifications

• Degree in hospitality with Front Office experience.
• Excellent written and verbal English communication skills.
• Knowledge of an additional language is essential.
• Strong interpersonal and problem‑solving abilities.
• Computer literacy; Opera experience is an advantage.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests.
• Greet guests by name when known and escort to their room.
• Assist guests with hotel activity inquiries and requests.
• Maintain knowledge of hotel information, hours, promotions, events.
• Monitor rate levels and occupancy; process check‑ins/outs.
• Post incidental charges accurately using a computerized front office system.
• Maintain guest privacy and uphold hotel policies and standards.

Skills

Customer service

English proficiency

Second language

Interpersonal skills

Opera experience

Education

Hospitality degree

Front Office experience

Tools

Opera PMS

Job description

Job Description

We are currently looking for dynamic, and self‑motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible for providing professional and customer‑focused service to our guests, ensuring their stay becomes a memorable experience. Your key responsibilities include:

• Provide prompt, courteous, and efficient service to all guests, achieving a high level of customer satisfaction through personalized service from arrival to departure.
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel welcomed.
• Conduct in‑room and hotel familiarization, assisting guests with hotel activity enquiries/requests.
• Maintain an up‑to‑date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries.
• Maintain awareness of rate levels to be sold daily and occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid‑down systems, policies, and procedures.
• Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using a computerized Front Office system.
• Maintain guest privacy by ensuring no guest details are disclosed.
• Demonstrate complete understanding of the hotel’s policies, procedures, and service standards, and have full knowledge of the hotel facilities and happenings.

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge of an additional language, along with strong interpersonal and problem‑solving abilities, are essential. Computer literacy and prior experience with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer‑driven and extremely proactive and ‘switched on’, with an outgoing, charismatic, and approachable personality. You will work well under pressure in a fast‑paced environment and be a great team player who thrives when working with a multicultural team and guests alike, while possessing the following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork