Front Desk Agent

Accor Hotels; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Hyde in Dubai, United Arab Emirates, seeks a Front Desk Agent to be the welcoming face of the hotel. You will manage check-in/out, handle payments, and maintain service standards while delivering warm, professional guest interactions.

The role requires strong English communication, multitasking, problem-solving, and teamwork. Experience in hospitality and familiarity with PMS software are preferred, plus flexibility to work evenings, weekends, and overnight shifts to ensure seamless guest

Qualifications

• Excellent English communication, both written and verbal.
• Ability to multitask and manage priorities in a fast-paced environment.
• Hospitality experience and guest-service mindset required.
• Familiarity with Property Management System (PMS) software preferred.
• Willingness to work various shifts, including evenings and weekends.

Responsibilities

• Greet guests with a warm, professional demeanor and provide efficient check-in and check-out services.
• Manage guest accounts, process payments, and document transactions accurately.
• Listen to guest requests and coordinate with departments to resolve issues promptly.
• Follow up to confirm resolution and guest satisfaction.
• Provide information on hotel facilities, services, and local attractions.
• Respond to guest inquiries and balance multiple requests simultaneously.
• Identify opportunities to upsell and personalise guest recommendations.
• Maintain knowledge of hotel policies, procedures and safety standards.

Skills

English proficiency

Multilingual

Customer service

Front desk operations

PMS software

Upselling

Teamwork

Problem-solving

Calm under pressure

Computer literacy

Tools

PMS software

Office software

Job description

Company Description

Hyde is much more than a brand - it is a state of mind.We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.

Job Description

Join our team in Dubai, United Arab Emirates, as a Front Desk Agent, where you will be the welcoming face of our organization. In this dynamic role, you will be at the forefront of our guest experience, combining professionalism with genuine warmth to ensure every interaction leaves a lasting positive impact. We're seeking an organized, detail-oriented professional who thrives in a fast-paced environment and is committed to exceeding guest expectations.

• Greet guests with a warm, professional demeanor and provide efficient check-in and check-out services while maintaining all service standards
• Manage guest accounts, process payments, and ensure accurate documentation of all transactions
• Listen actively to guest requests, concerns, and complaints; document them immediately and coordinate with appropriate departments to resolve issues promptly
• Follow up with guests to confirm resolution and ensure complete satisfaction with their experience
• Provide informative and helpful assistance regarding facility amenities, services, and local attractions
• Respond promptly and courteously to all guests who approach the reception desk, managing multiple inquiries simultaneously
• Identify opportunities to enhance guest experiences through thoughtful upselling and personalized recommendations
• Maintain comprehensive knowledge of hotel policies, procedures, and safety standards; adhere to all organizational guidelines
• Collaborate effectively with team members and other departments to support seamless operations
• Perform additional duties as assigned to support organizational objectives

Qualifications

• Excellent verbal and written communication skills in English
• Proven ability to manage multiple priorities and tasks simultaneously without compromising quality
• Strong organizational and administrative capabilities
• Demonstrated problem-solving and analytical skills
• Exceptional interpersonal and customer service abilities
• Ability to remain calm, professional, and courteous under pressure in a fast-paced environment
• Reliable, responsible, and committed to maintaining high performance standards
• Willingness and flexibility to work various shifts, including evenings, weekends, early mornings, and overnight hours
• Ability to work collaboratively as part of a cohesive team
• Previous experience in a front desk, guest services, or customer-facing role
• Familiarity with Property Management System (PMS) software or similar hospitality technology platforms
• Multilingual capabilities (additional languages are a valuable asset)
• Knowledge of hotel operations and guest relations best practices
• Experience working in a hospitality or corporate environment
• Conflict resolution and de-escalation experience
• Proficiency in using computer systems and office software applications