Guest Service Agent

Archive (Do Not Follow); Abu Dhabi; On-site; AED 78,000 - 112,000; Full time

Job summary

Archive is seeking a proactive Front Office Guest Service Agent for Centro Al Manhal by Rotana and Al Rawda Arjaan by Rotana in Abu Dhabi. You will deliver professional, guest-centered service, welcome guests, assist with check-in/check-out, and address day-to-day facilities issues to ensure a memorable stay.

The role requires hospitality education, strong English communication, and teamwork in a multi-cultural setting. Opera knowledge is a plus.

Qualifications

• Degree in hospitality with Front Office experience.
• Excellent written and verbal English.
• Additional language skills are a plus.

Responsibilities

• Provide professional, customer-focused service to guests.
• Check in guests following SOPs.
• Check out departing guests per standards.
• Sell rooms to walk-in guests and handle day-to-day facilities issues.
• Handle cash inventory and currency exchange per policy.
• Coordinate with Housekeeping, Finance and Reservations.
• Ensure Guest Service Desk is staffed and prepared at all times.
• Maintain guest privacy and confidentiality of guest details.
• Demonstrate knowledge of hotel policies and facilities.

Skills

English communication

Customer service

Education

Degree in hospitality

Tools

Opera PMS

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. This position is based at Centro Al Manhal by Rotana & Al Rawda Arjaan by Rotana.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork