Franchise Hotel - Front Office - Concierge - Bell Attendant

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company is seeking dynamic individuals to join their team at voco™ hotels in Dubai. Responsibilities include greeting guests, assisting with their needs, maintaining lobby cleanliness, and ensuring guest satisfaction. The ideal candidate will have a friendly disposition and a high-energy personality, fluent in English, and possess strong multitasking abilities. Competitive salary and inclusive benefits are offered as part of a welcoming workplace culture.

Benefits

Competitive salary

Inclusive workplace culture

Opportunities for career growth

Qualifications

• Maximum 5 years of experience, minimum 1 year required.
• Strong communication skills in English.
• Ability to handle multiple responsibilities effectively.

Responsibilities

• Greet guests and assist with luggage handling.
• Escort guests and explain hotel amenities.
• Maintain lobby cleanliness and safety.
• Response to guest inquiries and resolve issues.
• Coordinate with housekeeping for requests and services.

Skills

Friendly and patient personality

Attention to detail

Excellent multitasking skills

High-Energy – A Glowing Personality

Fluent in English

Job description

About Voco Hotels

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Day-to-Day Responsibilities

• Greet guests with a friendly and welcoming attitude, offering assistance with luggage handling upon arrival and departure.
• Escort guests to their rooms, explaining hotel amenities and answering any questions they may have.
• Assist guests with valet parking and coordinate their transportation needs.
• Maintain the lobby area's cleanliness and ensure a visually appealing environment for guests.
• Handle luggage storage efficiently and safely, keeping accurate records of items entrusted to the hotel's care.
• Provide information about local attractions, dining options, and points of interest in Monaco Tower and the surrounding areas.
• Collaborate with the front desk and concierge teams to ensure smooth guest check-in and check-out procedures.
• Offer exceptional customer service by promptly responding to guest inquiries and resolving any concerns or issues.
• Coordinate with housekeeping to fulfill guest requests for additional amenities or room services.
• Maintain a strong knowledge of hotel policies and procedures to ensure compliance and guest satisfaction.
• Adhere to safety and security guidelines to protect both guests and hotel property.
• Assist in handling group arrivals and luggage transportation for events and conferences.
• Continuously strive to uphold the hotel's reputation for excellence, creating a positive and lasting impression on guests.

Requirements

• Languages Required: English
• Years of Experience: Max - 5 / Min - 1
• Friendly and patient personality
• Attention to detail.
• Excellent multitasking skills
• High‑Energy – A Glowing Personality

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.