Food & Beverage Guest Experience Lead

Rotana Hotels; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana Hotels is seeking a dynamic Food & Beverage Ambassador to warmly welcome guests, manage reservations, and uphold service standards. You will collaborate with the service team to deliver an exceptional dining experience and promote restaurant offerings.

Prospective candidates should demonstrate excellent guest relations, effective communication, and a proactive approach to guest satisfaction in a hospitality-driven environment.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle guest inquiries with a friendly, professional demeanor.
• Willingness to learn and apply hotel service standards.

Responsibilities

• Welcome guests to the outlet and escort to tables with a warm, courteous approach.
• Take reservations and manage the reservation book and phone inquiries.
• Maintain knowledge of menus and promotions to assist guests and upsell where appropriate.
• Ensure orders are attended to promptly and maintain service standards.
• Support team to deliver a consistent, high-quality dining experience.

Job description

Rotana Hotels is seeking a dynamic Food & Beverage Ambassador to warmly welcome guests, manage reservations, and uphold service standards. You will collaborate with the service team to deliver an exceptional dining experience and promote restaurant offerings.

Prospective candidates should demonstrate excellent guest relations, effective communication, and a proactive approach to guest satisfaction in a hospitality-driven environment.