Waiter / Waitress - Club Rotana

Khalidiya Palace Rayhaan; United Arab Emirates; On-site; AED 31,000 - 67,000; Full time

Job summary

Khalidiya Palace Rayhaan in the United Arab Emirates seeks dynamic Food & Beverage professionals to advance their careers. The role involves serving guests according to standards, greeting and seating customers, and delivering personalized service.

The ideal candidate holds a hospitality diploma or vocational training, has prior waiter/waitress experience in a high-volume restaurant, and demonstrates strong English and guest-facing skills.

Qualifications

• Diploma or degree in hospitality or vocational training.
• Experience as a waiter/waitress in a high-volume restaurant.
• Good command of English; additional guest service skills.

Responsibilities

• Service according to the standard of performance manual.
• Greet, seat and serve customers professionally.
• Acquire in-depth knowledge of the menu to advise guests.
• Monitor quality of food and beverages.
• Maintain hygiene and cleanliness in the outlet.
• Prepare service before, during and after service (mise-en-place).
• Accurately manage service with minimal waste.
• Upsell to exceed guest expectations and increase revenue.

Skills

Customer service

English

Interpersonal skills

Teamwork

Education

Diploma in Hospitality or Vocational Training

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

• . Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• . Greet and seat customers and serve them in a professional, discreet and personalized way
• . Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• . Consistently monitor quality of food & beverage being served
• . Practice good customer relations and attend to customer complaints / queries satisfactorily
• . Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• . Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• . Ensure minimum wastage, breakage and spoilage
• . Actively use up selling techniques to exceed guest expectations and increase revenue

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job