Guest Experience Host - Food & Beverage

Rotana Hotels; Dubai; On-site; AED 28,000 - 50,000; Full time

Job summary

Rotana Hotels in Dubai seeks a dynamic Waiter/Waitress to deliver professional service, greeting and seating guests, and ensuring a memorable dining experience. You will master the menu and assist guests with informed recommendations to enhance their visit.

In this role you will uphold high standards of cleanliness, manage service preparations, and use upselling techniques to boost guest satisfaction and revenue while maintaining excellent customer relations.

Responsibilities

• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Job description

Rotana Hotels in Dubai seeks a dynamic Waiter/Waitress to deliver professional service, greeting and seating guests, and ensuring a memorable dining experience. You will master the menu and assist guests with informed recommendations to enhance their visit.

In this role you will uphold high standards of cleanliness, manage service preparations, and use upselling techniques to boost guest satisfaction and revenue while maintaining excellent customer relations.