Lobby Ambassador

Al Ain Rotana; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Al Ain Rotana in Abu Dhabi is seeking a dynamic Lobby Ambassador to warmly welcome guests and deliver efficient front desk service. You will be the first point of contact, assisting with check-in tasks and guiding guests through the lobby.

Key responsibilities include representing service standards, registering guests on queue using the Tablet Registration tool, promoting hotel offers, and identifying opportunities to create guest satisfaction and drive revenue.

Qualifications

• Minimum 1 year of front office or hospitality experience.

Responsibilities

• Welcome guests with warm, professional service at all times.
• Be the point of contact for guests and assist with check-in and queries.
• Represent Arabian Cultural Connection standards and interact with guests at the coffee and dates station.
• Escort guests from arrival to check-in, greet at breakfast, and bid farewell at departure.
• Register guests on queue using the Tablet Registration tool.
• Provide VIP and Rotana Rewards guest attention and promote hotel services.
• Seek revenue opportunities such as restaurant reservations and sales leads.
• Maintain up-to-date knowledge of hotel services and local information.
• Handle queries promptly and pleasantly.
• Be aware of special offers and promotions to promote to guests.

Skills

Guest service

Front desk operations

Tools

Tablet Registration tool

Job description

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Preferred candidate

Years of experience

1+ years