Guest-Focused Room Service Order Coordinator

Rotana Hotels; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Rotana Hotels in Dubai is looking for dynamic and self-motivated Food & Beverage professionals to advance their careers. The Room Service Order Taker will coordinate all service requests addressed to Room Service and ensure immediate action to maximize guest satisfaction.

The role includes order taking, menu knowledge, and promoting promotions with guests. Responsibilities include handling orders courteously and promptly, maintaining grooming standards, answering room service phones, reporting

Responsibilities

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

Job description

Rotana Hotels in Dubai is looking for dynamic and self-motivated Food & Beverage professionals to advance their careers. The Room Service Order Taker will coordinate all service requests addressed to Room Service and ensure immediate action to maximize guest satisfaction.

The role includes order taking, menu knowledge, and promoting promotions with guests. Responsibilities include handling orders courteously and promptly, maintaining grooming standards, answering room service phones, reporting