Guest Experience Ambassador - Food & Beverage

Rotana Hotels; Dubai; Vor Ort; AED 72.000 - 120.000; Vollzeit

Zusammenfassung

Rotana Hotels in Dubai is seeking a dynamic Food & Beverage Ambassador to welcome guests, coordinate seating, and deliver exceptional dining experiences. You will actively upsell, maintain up-to-date menus, and collaborate with the team to ensure smooth service.

Ideal candidates have strong guest relations skills and the ability to work under pressure while upholding Rotana’s standards of service and guest satisfaction.

Qualifikationen

• Proven experience in guest-facing hospitality roles.
• Strong communication and interpersonal skills.
• Ability to upsell and enhance guest satisfaction.

Aufgaben

• Welcome guests and escort to tables, ensuring attentive service.
• Handle reservations and answer calls with impeccable manners.
• Maintain knowledge of menus and promotions to make recommendations.
• Assist colleagues to meet service goals and high standards.
• Input guest history and preferences into the profile.
• Ensure outlet setup and cleanliness; supervise the service team.
• Apply upselling techniques to exceed guest expectations.
• Adhere to environmental, health and safety policies.

Kenntnisse

Customer service

Upselling

Communication

Team leadership

Jobbeschreibung

Rotana Hotels in Dubai is seeking a dynamic Food & Beverage Ambassador to welcome guests, coordinate seating, and deliver exceptional dining experiences. You will actively upsell, maintain up-to-date menus, and collaborate with the team to ensure smooth service.

Ideal candidates have strong guest relations skills and the ability to work under pressure while upholding Rotana’s standards of service and guest satisfaction.