Guest Experience Host – F&B (Abu Dhabi)

Rotana; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a friendly Host/Hostess for an on-site role in our Food & Beverage outlets. You will welcome guests, assist with seating, handle reservations, and coordinate with the service team to ensure a seamless dining experience.

The ideal candidate possesses hospitality experience, excellent English, a customer-focused mindset, teamwork orientation, and a smart, well-groomed appearance. This is a GCC national-friendly position with full-time hours.

Qualifications

• Previous experience in the Food & Beverage Department within a hotel

Responsibilities

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests’ satisfaction upon their departure

Skills

English proficiency

Service orientation

Customer focus

Teamwork

Interpersonal skills

Appearance

Well groomed

Responsibility

Attentive service

Smiles

Job description

Rotana in Abu Dhabi is seeking a friendly Host/Hostess for an on-site role in our Food & Beverage outlets. You will welcome guests, assist with seating, handle reservations, and coordinate with the service team to ensure a seamless dining experience.

The ideal candidate possesses hospitality experience, excellent English, a customer-focused mindset, teamwork orientation, and a smart, well-groomed appearance. This is a GCC national-friendly position with full-time hours.