Food and Beverage Supervisor - Restaurant Operations

Accor Group; Dubai; On-site; AED 50,000 - 78,000; Full time

Benefits offered by this job

Visa sponsorship

Flights covered

Job summary

Accor is seeking a Food and Beverage Supervisor for Swissotel Al Ghurair and Swissotel Living Al Ghurair in Dubai to supervise restaurant operations, lead service teams, and deliver exceptional guest experiences. You will coordinate outlet activities, maintain standards, and identify opportunities to improve revenue while controlling wastage and ensuring smooth shifts.

The role requires prior supervisory experience, strong service orientation, and knowledge of wines and beverages.

Qualifications

• Previous supervisory experience preferred.
• Hotel industry knowledge highly regarded.
• Experience in high-volume restaurant operations and guest-facing environments.

Responsibilities

• Supervise daily Food and Beverage service operations within the assigned outlet.
• Ensure staff follow service standards and operational procedures.
• Support Restaurant Manager in maintaining smooth outlet operations.
• Prepare restaurant for service and maintain cleanliness and presentation.
• Guide team on upselling and beverage knowledge to improve guest experience.

Skills

Restaurant Management

Food and Beverage operations

Team leadership

Guest service

Revenue improvement

Wastage reduction

Staff supervision

Service standards

Job description

Food and Beverage Supervisor - Restaurant Operations Job Snapshot

Role: Food and Beverage Supervisor - Restaurant Operations Location: Dubai, United Arab Emirates Industry: Hospitality Function: Restaurant Management Experience: Previous supervisory experience preferred Job Type: Full-time

Job Overview: Food and Beverage Supervisor - Restaurant Operations in Dubai, United Arab Emirates is a Hospitality opportunity for an experienced service professional capable of supervising restaurant operations, maintaining service standards, supporting team development, and delivering attentive guest experiences. Accor is hiring a Food and Beverage Supervisor for Swissotel Al Ghurair and Swissotel Living Al Ghurair to coordinate outlet activities, guide service teams, support revenue improvement, control wastage, and ensure smooth restaurant operations throughout each shift. The role combines guest service leadership, staff supervision, outlet readiness, beverage knowledge, service quality control, training support, complaint handling, and operational coordination in a busy upper upscale hotel environment.

Job Details: Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Restaurant Management Salary: 4500-7000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context: The Food and Beverage Supervisor helps maintain consistent restaurant performance by leading service teams, monitoring guest satisfaction, and ensuring employees follow established hotel procedures and presentation standards. The position supports the Restaurant Manager by maintaining control of service readiness, staff performance, outlet cleanliness, and communication during daily operations. The supervisor also contributes to commercial performance by identifying opportunities to increase sales, reduce wastage, improve service efficiency, and strengthen guest loyalty. Through coaching and daily guidance, the role helps prepare team members for greater responsibilities and future career progression.

Key Responsibilities

• Supervise daily Food and Beverage service operations within the assigned restaurant or outlet.
• Ensure employees understand and follow established service standards, operational procedures, and guest service expectations.
• Support the Restaurant Manager in maintaining smooth and efficient outlet operations throughout each shift.
• Prepare the restaurant for service and ensure dining areas remain clean, organized, and professionally presented.
• Conduct checks before, during, and after service to maintain operational readiness.
• Attend daily pre-service briefings and post-service debriefings.
• Communicate service priorities, guest requirements, operational updates, and team responsibilities clearly.
• Maintain strong knowledge of wines, beverages, restaurant menus, and food presentation standards.
• Guide employees in explaining menu items and recommending suitable beverages to guests.
• Monitor guest needs and ensure service teams respond promptly and professionally.
• Handle guest complaints calmly and work toward satisfactory resolutions.
• Escalate significant guest concerns to the Restaurant Manager when appropriate.
• Build positive relationships with guests while encouraging consistent service quality across the team.
• Suggest practical opportunities to increase outlet sales and improve revenue performance.
• Identify ways to reduce food, beverage, and operational wastage.
• Monitor team grooming and ensure uniforms and personal presentation comply with hotel standards.
• Lead by example through professional appearance, conduct, and guest interaction.
• Maintain positive working relationships across the Food and Beverage team.
• Identify training requirements and support employee development through coaching and cross-training.
• Attend departmental meetings, training programs, and development sessions as requested.
• Help prepare employees for future responsibilities and promotion opportunities.
• Make clear and objective recommendations to the Restaurant Manager regarding service improvements and team performance.
• Monitor safety conditions within the restaurant and protect the wellbeing of guests and employees.
• Report hazards, risks, incidents, and accidents according to hotel procedures.
• Inform the Restaurant Manager of repair or maintenance requirements affecting the outlet.
• Coordinate maintenance follow-up where equipment or facilities require attention.
• Communicate employee concerns, workplace issues, or operational problems promptly to outlet management.
• Assist with duty schedule, leave, and staffing matters according to established hotel procedures.
• Support other outlets or departments when requested by the Restaurant Manager.
• Maintain a calm and organized approach during busy service periods.
• Perform additional operational duties assigned by the Restaurant Manager or senior management.

Ideal Profile

• Previous experience in a similar Food and Beverage supervisory role is preferred.
• Hotel industry experience is a strong advantage.
• Practical background in restaurant service, outlet operations, or guest-facing Food and Beverage environments.
• Strong interpersonal and problem-solving abilities.
• Highly responsible, dependable, and capable of maintaining operational standards without constant supervision.
• Able to lead and motivate service employees during demanding shifts.
• Strong guest-service orientation with the ability to remain calm and courteous in challenging situations.
• Comfortable handling guest complaints and service recovery matters professionally.
• Good knowledge of restaurant service procedures and beverage operations.
• Wine and beverage knowledge is advantageous.
• Able to identify opportunities to improve sales, reduce wastage, and strengthen operating efficiency.
• Capable of coaching and supporting team members in service skills and operational procedures.
• Able to work effectively under pressure in a fast-paced hotel environment.
• Strong team orientation with the ability to collaborate with colleagues across departments.
• Physically able to stand and walk throughout shifts.
• Able to lift and carry items weighing up to approximately 20 lbs.
• Comfortable with occasional kneeling, pushing, pulling, lifting, stairs, and ramps.
• Must be eligible to live and work in Dubai, United Arab Emirates.

Skills Set

• Restaurant Management
• Food and Beverage operations
• Restaurant supervision
• Outlet operations
• Guest service
• Team leadership
• Staff supervision
• Service standards
• Restaurant setup
• Guest complaint handling
• Service recovery
• Beverage knowledge
• Wine knowledge
• Menu knowledge
• Revenue improvement
• Upselling support
• Wastage reduction
• Employee coaching
• Staff development
• Cross-training
• Pre-service briefings
• Post-service debriefings
• Team scheduling support
• Grooming standards
• Outlet cleanliness
• Health and safety compliance
• Hazard reporting
• Maintenance coordination
• Guest relations
• Hotel restaurant operations

Why Join Us

This role provides a strong progression opportunity for Food and Beverage professionals ready to move deeper into restaurant leadership and outlet management. Working within a large upper upscale Dubai hotel allows supervisors to develop practical experience in team leadership, revenue improvement, service quality, training, guest relations, and high-volume restaurant operations. Accor offers learning programs through its Academies, worldwide employee hotel-rate benefits, and career development opportunities across its international hospitality network. Swissotel Al Ghurair and Swissotel Living Al Ghurair will also cover visa costs and flights from the selected candidate 's place of origin according to the stated recruitment arrangements.

About the Company

Accor is a global hospitality group operating an extensive portfolio of hotel brands and properties across international markets. Swissotel Al Ghurair and Swissotel Living Al Ghurair form a 620-room-and-suite upper upscale property in Deira, Dubai, connected to Al Ghurair Shopping Centre and positioned within convenient reach of Dubai International Airport, Dubai World Trade Centre, and major city destinations.