Food and Beverage Captain - Restaurant Service

Accor Group; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Accor is hiring a Food and Beverage Captain for Swissotel Al Ghurair and Swissotel Living Al Ghurair in Dubai to supervise the restaurant service team and ensure high dining standards.

The role combines hands-on guest service with team leadership, outlet preparation, and knowledge of the menu and beverages. Candidates should have 2–3 years of experience in hospitality and strong leadership skills for busy service periods.

Qualifications

• Minimum 2-3 years of experience in hospitality/service.
• Experience supervising restaurant service personnel preferred.
• Strong knowledge of restaurant service procedures and guest interaction standards.

Responsibilities

• Supervise Waiters and Busboys within the assigned restaurant area.
• Coordinate daily service activities to meet hotel standards.
• Assist Outlet Manager with smooth outlet operations per shift.
• Perform service duties when required to support guests and team.
• Maintain knowledge of menu, ingredients, beverages, and dining options.

Skills

Food and Beverage service

Restaurant supervision

Guest service

Team supervision

Fine dining service

Menu knowledge

Stock management

Service standards

Hospitality operations

Job description

Food and Beverage Captain - Restaurant Service

Job Snapshot: Role: Food and Beverage Captain - Restaurant Service Location: Dubai, United Arab Emirates Industry: Hospitality Function: Food and Beverage Experience: 2-3 years Job Type: Full-time

Position Overview

Food and Beverage Captain - Restaurant Service in Dubai, United Arab Emirates is a Hospitality opportunity for an experienced service professional ready to supervise daily restaurant operations and deliver memorable dining experiences. Accor is hiring a Food and Beverage Captain for Swissotel Al Ghurair and Swissotel Living Al Ghurair to guide waiters and busboys, maintain service standards, support guest satisfaction, and assist the Outlet Manager with smooth day-to-day operations. The position combines hands‑on guest service with team supervision, outlet preparation, menu knowledge, staff coaching, stock organization, and service quality control in a busy upper upscale hotel environment.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Food and Beverage
Salary: 3500-5500 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Role Context

The Food and Beverage Captain acts as an operational link between the restaurant service team and outlet leadership. During each shift, the Captain ensures the assigned dining area is properly prepared, employees understand their responsibilities, guests receive attentive service, and operational concerns are addressed before they disrupt the dining experience. The position also supports team capability by coaching service personnel and reinforcing hotel standards. Strong floor leadership can improve service consistency, guest satisfaction, table operations, and the overall performance of the outlet.

Key Responsibilities

• Supervise Waiters and Busboys within the assigned restaurant or Food and Beverage service area.
• Coordinate daily service activities and ensure team members perform their duties according to hotel standards.
• Assist the Outlet Manager and Headwaiter with smooth operation of the outlet throughout each shift.
• Perform Food and Beverage service duties when required to support guests and the wider service team.
• Maintain detailed knowledge of the outlet menu, ingredients, beverages, and available dining options.
• Provide guests with accurate menu information and appropriate recommendations.
• Welcome guest questions and respond with attentive, professional service.
• Address complaints and service concerns promptly and work toward satisfactory resolutions.
• Escalate issues to the Headwaiter or Outlet Manager when further management attention is required.
• Check the outlet before service to confirm tables, equipment, supplies, and service stations are properly prepared.
• Inspect mise en place before and after operations and ensure required standards are maintained.
• Direct the service team during busy periods and coordinate priorities to maintain efficient guest service.
• Monitor restaurant presentation and readiness throughout operating hours.
• Ensure team members receive adequate instruction and training for their assigned responsibilities.
• Coordinate with the Headwaiter or Outlet Manager to identify service skills that require additional training.
• Support regular coaching and practical skills development for Food and Beverage employees.
• Organize and control service supplies required for daily outlet operations.
• Maintain concise and accurate records of beverage stock where assigned.
• Monitor stock availability and highlight shortages before they affect service.
• Encourage positive guest relations and maintain a welcoming atmosphere across the assigned service area.
• Communicate operational requirements clearly with colleagues and relevant hotel departments.
• Support service recovery when guest expectations have not been met.
• Maintain professional conduct and appearance in accordance with hotel requirements.
• Perform additional Food and Beverage duties assigned by the supervisor.
• Follow hotel environmental, health, hygiene, and safety procedures throughout restaurant operations.

Ideal Profile

• Minimum 2-3 years of previous experience, preferably within the hotel industry.
• Practical Food and Beverage service experience in a hotel, restaurant, resort, or comparable hospitality environment.
• Previous exposure to supervising or guiding restaurant service personnel is preferred.
• Strong knowledge of restaurant service procedures and guest interaction standards.
• Passionate about food, beverages, hospitality, and customer service.
• Able to develop detailed menu knowledge and confidently advise guests.
• Strong team leadership skills with the ability to coordinate employees during active service periods.
• Capable of providing practical coaching and supporting employee development.
• Confident handling guest questions, complaints, and service recovery situations professionally.
• Able to organize mise en place, supplies, beverage stock, and restaurant service requirements.
• Comfortable working under pressure while maintaining composure and attention to guests.
• Able to collaborate effectively with outlet management, kitchen teams, and other hotel departments.
• Physically able to stand and walk throughout shifts and perform the operational requirements of restaurant service.
• Must be eligible to live and work in Dubai, United Arab Emirates.

Skills Set

• Food and Beverage service
• Restaurant operations
• Restaurant supervision
• Guest service
• Team supervision
• Waiter supervision
• Service team coordination
• Fine dining service
• Hotel restaurant operations
• Menu knowledge
• Food presentation knowledge
• Beverage service
• Guest recommendations
• Guest complaint handling
• Service recovery
• Customer relations
• Outlet preparation
• Mise en place
• Table service
• Service standards
• Beverage stock control
• Inventory monitoring
• Staff coaching
• Skills training
• Shift coordination
• Outlet Manager support
• Headwaiter coordination
• Hospitality operations
• Health and safety compliance
• Restaurant hygiene

Why Join Us

The role provides a valuable progression opportunity for Food and Beverage professionals moving from individual service responsibilities toward restaurant leadership. Working within a large upper upscale Dubai hotel gives the Captain exposure to international guests, structured service standards, team supervision, outlet controls, and practical employee development. Accor also offers learning programs through its Academies, worldwide employee hotel-rate benefits, and opportunities for career progression across its international portfolio. Swissotel Al Ghurair and Swissotel Living Al Ghurair will cover visa costs and flights from the selected candidate 's place of origin in accordance with the stated recruitment arrangements.

About the Company

Accor is a global hospitality group with an extensive portfolio of hotel brands and properties across international destinations. Swissotel Al Ghurair and Swissotel Living Al Ghurair form a 620-room-and-suite upper upscale property in Deira, Dubai, connected to Al Ghurair Shopping Centre and conveniently located for Dubai International Airport, Dubai World Trade Centre, and major leisure destinations.