Food and Beverage Supervisor

Accor Group; Dubai; On-site; AED 50,220 - 72,540; Full time

Job summary

Accor Group in Dubai is seeking a Food and Beverage Supervisor to lead service excellence across a luxury outlet. You will supervise colleagues, ensure menu knowledge, manage cash handling, and maintain HACCP standards during busy shifts.

This role requires hands-on leadership, strong guest-engagement skills, fluent English, and the ability to coordinate with management to deliver polished dining experiences in a high-end hospitality environment.

Qualifications

• Experience in food and beverage service with supervisory exposure.
• Strong knowledge of restaurant service procedures and guest engagement.
• Fluent English; additional languages are advantageous.

Responsibilities

• Maintain luxury quality standards across the outlet.
• Review daily updates, VIP arrivals, and notes before each shift.
• Report for duty on time and communicate with management about delays.
• Maintain knowledge of menus, ingredients, and beverage options.
• Explain food and beverage selections clearly to guests.
• Operate the POS to enter orders, process sales, and cash-out.
• Follow cash, credit card, billing, and accounting controls.
• Keep stations stocked and the restaurant clean during service.
• Train new and existing colleagues in service procedures and safety.

Skills

Food and beverage service

Supervisory experience

Guest engagement

Point-of-sale systems

Cash handling

Communication skills

Job description

Job Snapshot

• Role: Food and Beverage Supervisor
• Location: Dubai, United Arab Emirates
• Industry: Hospitality
• Function: Food & Beverage
• Serving Experience: Previous food and beverage service experience with supervisory exposure
• Job Type: Full-time
• Country: United Arab Emirates
• City: Dubai
• Salary: 4500-6500
• Gender: Any
• Nationality: Any

Role Context

The Food and Beverage Supervisor supports the smooth operation of the assigned restaurant or outlet by maintaining service standards, coordinating employees, responding to guest needs, and assisting management throughout each shift. The position requires a visible, hands‑on presence during service and a clear understanding of menu knowledge, point‑of‑sale procedures, beverage preparation, cash handling, hygiene, and outlet presentation. Success in this role directly affects guest satisfaction, revenue control, service consistency, employee performance, and the overall reputation of the hotel.

Key Responsibilities

• Maintain required luxury quality assurance standards across the assigned food and beverage outlet.
• Review daily hotel updates, outlet communications, VIP arrivals, operational notes, and special guest requirements before each shift.
• Report for duty on time and communicate promptly with management regarding any unavoidable delay or absence.
• Maintain complete knowledge of menus, ingredients, preparation methods, garnishes, daily specials, alternative dishes, and beverage options.
• Explain food and beverage selections to guests clearly, accurately, and courteously.
• Present children's menus and suitable dining alternatives when required.
• Serve and clear food and beverages professionally using trays and approved service equipment.
• Operate the point‑of‑sale system to enter orders, process sales, print checks, close bills, and complete cash‑out procedures.
• Follow established cash, credit card, billing, and accounting controls.
• Carry trays and reset tables with linen, chinaware, glassware, silverware, and required condiments.
• Monitor guest satisfaction and resolve service concerns within the scope of authority.
• Escalate significant complaints or service failures to the supervisor or manager and record the action taken.
• Prepare specialty coffees, teas, alcoholic beverages, and non‑alcoholic drinks according to outlet standards.
• Keep service stations fully stocked with condiments, equipment, beverage supplies, and operating materials.
• Maintain a clean, orderly, and guest‑ready restaurant throughout opening, service, and closing periods.
• Polish cutlery and replenish salt, pepper, sugar, creamers, and other table supplies.
• Complete assigned opening and closing duties and ensure tables are arranged according to standards.
• Follow safety, sanitation, HACCP, food hygiene, and workplace cleanliness procedures.
• Maintain complete knowledge of hotel outlets, food and beverage services, facilities, and guest amenities.
• Report deviations from approved standards, procedures, or service expectations to management.
• Protect operating equipment through careful use, storage, cleaning, and routine inspection.
• Help reduce food waste, beverage variances, breakages, supply misuse, and equipment damage.
• Assist other food and beverage outlets during peak periods or operational shortages.
• Support management in supervising the assigned section and maintaining consistent service levels.
• Participate in daily briefings and communicate important operational information to restaurant employees.
• Train new and existing colleagues in service procedures, product knowledge, safety, and guest handling.
• Perform assigned trainer responsibilities and support internal learning initiatives.
• Use a practical coaching approach to develop employees, strengthen teamwork, and improve service performance.
• Conduct equipment and beverage inventories and investigate discrepancies.
• Understand outlet targets and contribute to revenue, quality, efficiency, and guest satisfaction goals.
• Complete other reasonable duties assigned by hotel management.

Ideal Profile

• Previous experience in food and beverage service within a hotel, restaurant, resort, or premium hospitality operation.
• Practical supervisory experience with the confidence to coordinate colleagues during busy service periods.
• Strong knowledge of restaurant service procedures, table setup, order taking, billing, and guest engagement.
• Ability to operate point‑of‑sale systems and other hotel technology platforms.
• Knowledge of specialty coffee, tea, alcoholic beverages, and non‑alcoholic drink service.
• Understanding of cash control, credit card processing, beverage inventory, and outlet closing procedures.
• Strong commitment to service excellence and luxury hospitality standards.
• Confident problem‑solving ability with a calm and solution‑focused approach.
• Excellent communication and interpersonal skills.
• Fluency in English, with additional languages considered an advantage.
• Personal integrity and the ability to work effectively in an environment requiring accuracy, energy, and professionalism.
• Hands‑on leadership style with the ability to coach, motivate, and support team members.
• Familiarity with HACCP, sanitation, food safety, and workplace hygiene requirements.
• Flexibility to work rotating shifts, extended hours, weekends, evenings, and public holidays.

Skills Set

• Food and beverage service
• Luxury restaurant operations
• Guest service recovery
• Point‑of‑sale systems
• Cash handling
• Credit card processing
• Order management
• Table setup
• Tray service
• Coffee preparation
• Tea service
• Alcoholic beverage service
• Beverage inventory
• Equipment inventory
• HACCP compliance
• Food hygiene
• Outlet supervision
• Employee training
• Shift briefings
• Team coaching
• Service quality control
• Guest satisfaction monitoring
• Waste reduction
• Complaint resolution
• Raffles service standards

Why Join Us

This position offers a strong career path for a food and beverage professional seeking greater supervisory responsibility within Dubai's established hospitality market. The role provides exposure to luxury outlet operations, international service standards, team development, inventory management, and guest experience leadership. Accor offers a stable international platform where capable employees can broaden their operational knowledge, move into senior restaurant positions, and explore opportunities across multiple hospitality brands and destinations. The position is particularly suitable for someone who enjoys leading from the floor, developing colleagues, and creating polished dining experiences.