Food and Beverage Coordinator - Guest Services

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Abu Dhabi, United Arab Emirates, is seeking a Food and Beverage Coordinator to support guest services and food and beverage operations on-site. This full-time role combines guest interaction with interdepartmental coordination, accurate communication, and the use of computer and point-of-sale systems to ensure smooth service during hotel operations.

As a member of the Guest Services team, you will engage guests about their stay and hotel services, assist other departments as

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience preferred.
• Hospitality or hotel experience is a plus.

Responsibilities

• Assist other hotel departments to maintain guest service.
• Maintain clean and organized work areas throughout the day.
• Enter, retrieve, and manage work-related information using computers and POS systems.
• Exchange operational information with colleagues using electronic communication tools.
• Read and verify information in various formats, including small print.
• Support coordinated Food and Beverage operations through accurate and timely communication.
• Perform other duties as requested by supervisors.

Skills

Guest service

Communication

Teamwork

Attention to detail

Computer literacy

Education

High school diploma or GED

Tools

POS systems

Microsoft Office

Job description

Food and Beverage Coordinator - Guest Services Job Snapshot Role: Food and Beverage Coordinator Location: Abu Dhabi, United Arab Emirates Industry: Hospitality Function: Food Services / Hospitality Experience: At least 1 year of related work experience Job Type: Full-time Position Overview The Food and Beverage Coordinator is a full-time Hospitality opportunity with The Ritz-Carlton in Abu Dhabi, United Arab Emirates. This non-management role supports Food and Beverage operations through guest interaction, interdepartmental coordination, accurate communication, and the use of computer and point of sale systems. The position combines operational support with direct guest service. Responsibilities include assisting other departments when required, maintaining clean work areas, communicating electronically with colleagues, and engaging guests about their stay, hotel services, and local attractions.

Country: United Arab Emirates City: Abu Dhabi Industry: Hospitality Function: Food Services / Hospitality Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full-time Job Number 26107416 Position Type Non-Management Work Arrangement This is an on-site position and is not located remotely.

Food and Beverage Support

• Assist other hotel departments when required to maintain effective guest service.
• Maintain clean and organized work areas throughout the day using clean-as-you-go procedures.
• Enter, retrieve, and manage work-related information using computers and point of sale systems.
• Exchange operational information with colleagues using electronic communication tools such as email, pagers, and two-way radios.
• Read and visually verify information presented in different formats, including small print.
• Support coordinated Food and Beverage operations through accurate and timely communication.
• Perform other reasonable duties requested by supervisors.

Guest Service Responsibilities

Engage guests in professional conversation about their stay, available property services, and attractions or activities in the surrounding area. Welcome and acknowledge guests according to established standards, anticipate and respond to service needs, assist individuals with disabilities when required, and thank guests with genuine appreciation.

Communication and Teamwork

Clear communication is an important part of this position. The Food and Beverage Coordinator must communicate professionally with guests and colleagues, prepare and review written documents accurately, and answer telephone calls using appropriate etiquette. The role also requires positive working relationships across departments, support for common team goals, and an appropriate response to concerns raised by colleagues.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Safety and Professional Standards

Associates must follow company safety and security policies, complete required safety training and certifications, and report accidents, injuries, or unsafe working conditions to management. Professional appearance, appropriate uniform standards, confidentiality of proprietary information, and protection of company assets are also required throughout daily operations.

Physical Requirements

The position may require standing, sitting, or walking for extended periods or throughout an entire work shift. Candidates must also be able to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

The Ritz-Carlton Gold Standards

The Ritz-Carlton Gold Standards provide the foundation for how its Ladies and Gentlemen approach guest service and daily responsibilities. Associates are expected to learn and exemplify principles including the Credo, Employee Promise, and Service Values while delivering gracious and thoughtful hospitality.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive luxury hospitality experiences guided by The Ritz-Carlton Gold Standards.