Guest Relations Agent - Guest Services

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi, United Arab Emirates, is seeking a Guest Relations Agent to provide attentive guest assistance and accurate information about hotel amenities and local activities.

The role coordinates with Front Desk, Bell, Housekeeping, Engineering, Security, and Loss Prevention to ensure a smooth, personalized guest experience from request to completion. This on-site, full-time position emphasizes professional communication, timely follow-ups, and

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Provide guests with directions and accurate information about property amenities, services, and operating hours.
• Share information about local areas of interest and activities.
• Welcome and acknowledge guests according to service standards.
• Anticipate and respond to guest service needs with professional assistance.
• Receive, record, and relay messages clearly.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated colleagues for escort and delivery of amenities.
• Follow up with guests to ensure requests or problems are resolved to their satisfaction.
• Thank guests with appreciation and maintain professional communication.

Education

High school diploma or G.E.D. equivalent

Job description

Guest Relations Agent - Guest Services Job Snapshot Role: Guest Relations Agent Location: Abu Dhabi, United Arab Emirates Industry: Hospitality Function: Guest Services-Concierge Experience: No related work experience required Job Type: Full-time

The Guest Relations Agent is a full-time, non-management opportunity with The Ritz-Carlton in Abu Dhabi, United Arab Emirates. The role focuses on providing attentive guest assistance, sharing accurate information about hotel amenities and local activities, coordinating requests with operational departments, and following up to ensure guest needs are resolved satisfactorily. Working closely with Front Desk, Bell, Housekeeping, Engineering, Security, and Loss Prevention colleagues, the Guest Relations Agent helps create a smooth and personalized experience from the moment a request is received through its completion.

Job Details Country: United Arab Emirates City: Abu Dhabi Industry: Hospitality Function: Guest Services-Concierge Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified

Job Type: Full-time Job Number 26110933 Position Type Non-Management Work Arrangement This is an on-site position and is not located remotely.

Guest Relations Responsibilities

• Provide guests with directions and accurate information about property amenities, available services, and operating hours.
• Share relevant information about local areas of interest and activities.
• Welcome and acknowledge guests according to established service standards.
• Anticipate and respond to guest service needs with professional and thoughtful assistance.
• Receive, record, and relay messages accurately, completely, and clearly.
• Respond appropriately to special requests from guests with unique needs.
• Communicate VIP arrivals to designated colleagues for escort and delivery of amenities.
• Follow up with guests to confirm that requests or problems have been resolved to their satisfaction.
• Thank guests with genuine appreciation and maintain professional communication throughout each interaction.

Coordinating Guest Requests

The Guest Relations Agent serves as a link between guests and hotel departments when assistance is required. Depending on the nature of a request or concern, the position may coordinate with Bell, Front Desk, Housekeeping, Engineering, Security, or Loss Prevention personnel to arrange the appropriate response. Effective follow-through is an important part of the role. Guest requests should not only be directed to the appropriate team but also followed up to confirm satisfactory completion.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Professional Standards

The role requires clear and professional communication, appropriate telephone etiquette, and positive working relationships with colleagues. Associates are expected to support shared team goals and comply with established quality assurance expectations and standards. The Guest Relations Agent may also identify and recommend ideas, technologies, or processes that could improve efficiency, productivity, quality, safety, or cost management.

Safety and Physical Requirements

Associates must follow company policies and procedures, report accidents, injuries, and unsafe working conditions to management, maintain a clean and professional appearance, protect company assets, and preserve the confidentiality of proprietary information. The position may require standing, sitting, or walking for extended periods or throughout an entire work shift. Candidates must be able to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

The Ritz-Carlton Gold Standards

The Ritz-Carlton 's Gold Standards guide the way its Ladies and Gentlemen serve guests and work together. Associates are expected to learn and exemplify principles including the Credo, Employee Promise, and Service Values while delivering gracious and thoughtful hospitality.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive luxury hospitality experiences guided by The Ritz-Carlton Gold Standards.