Guest Service Expert - Dining Services

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

The Ritz-Carlton in Dubai, United Arab Emirates seeks a Guest Service Expert to enhance the dining experience through attentive service, table setup, and seamless coordination with the kitchen. This full-time on-site role is ideal for individuals starting in luxury Food & Beverage operations, with a focus on professional hospitality and guest satisfaction.

Based at the DIFC property, you will engage guests, maintain service standards, and support various aspects of restaurant operations during

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Responsibilities

• Prepare and set tables for restaurant service.
• Interact with guests throughout their dining experience.
• Serve guests according to established service expectations.
• Communicate effectively with kitchen colleagues.
• Support the smooth flow of Food and Beverage service.
• Maintain clean and organized work areas.
• Clean and manage service supplies as required.
• Read and visually verify menu information.
• Respond proactively to guest and operational needs.Maintain established quality standards.
• Follow company policies and operating procedures.
• Perform other reasonable duties requested by supervisors.

Skills

Food & Beverage service

Restaurant guest service

Table setup

Dining room operations

Kitchen communication

Menu verification

Service area organization

Supply handling

Guest interaction

Quality standards

Hospitality communication

Education

High school diploma or GED

Job description

Guest Service Expert - Dining Services Job Snapshot

Role: Guest Service Expert

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Food Services / Hospitality

Experience: Less than 1 year of related work experience

Job Type: Full-time

Position Overview The Guest Service Expert - Dining Services is a full-time Hospitality opportunity with The Ritz-Carlton in Dubai, United Arab Emirates. Based at the DIFC property off Sheikh Zayed Road, this Food and Beverage role focuses on creating a memorable dining experience through attentive guest interaction, table preparation, food and beverage service, kitchen communication, and well-maintained service areas. Rather than treating dining as a simple transaction, the Guest Service Expert helps make each meal part of the overall luxury hotel experience. The position requires initiative, professional communication, attention to detail, and the flexibility to support different aspects of restaurant service throughout the shift.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Food Services / Hospitality Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full-time Job Number 26116534 Position Type Non-Management Work Arrangement This is an on-site position and is not located remotely.

Role Context

The Guest Service Expert connects guests, the dining room, and the kitchen during daily Food and Beverage operations. The role helps ensure tables are prepared, orders and service information are communicated effectively, guests receive attentive service, and work areas remain organized. Success depends on combining practical restaurant duties with genuine hospitality so every stage of the meal contributes positively to the guest experience.

Key Responsibilities

• Prepare and set tables for restaurant service.
• Interact with guests throughout their dining experience.
• Serve guests according to established service expectations.
• Communicate effectively with kitchen colleagues.
• Support the smooth flow of Food and Beverage service.
• Maintain clean and organized work areas.
• Clean and manage service supplies as required.
• Read and visually verify menu information.
• Respond proactively to guest and operational needs.Maintain established quality standards.
• Follow company policies and operating procedures.
• Perform other reasonable duties requested by supervisors.

Guest Experience

The Guest Service Expert takes an active role in making dining memorable and personalized. Guest interaction should remain professional, attentive, and appropriate to the luxury hospitality environment. Service extends beyond placing food and beverages on the table. Awareness of guest needs, timely communication with the kitchen, presentation of the dining area, and careful execution of routine service tasks all contribute to the overall experience.

Dining Operations

Restaurant service requires close coordination between front-of-house and culinary teams. The Guest Service Expert helps maintain this connection while moving between table setup, guest service, kitchen communication, cleaning, and supply-related responsibilities. The position requires the ability to adapt during active service periods while maintaining consistent quality and professional standards.

Ideal Profile

This opportunity is suitable for candidates beginning to build their experience in luxury Food and Beverage operations. Applicants should be comfortable interacting directly with guests and working in an active restaurant environment. Attention to detail, willingness to take initiative, professional communication, and the ability to work effectively alongside culinary and service colleagues are important for the role.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year of related work experience.

Supervisory Experience: No supervisory experience required.

License or Certification: None required.

Skills Set

• Food and Beverage service
• Restaurant guest service
• Table setup
• Dining room operations
• Kitchen communication
• Food and beverage serving
• Menu information verification
• Service area organization
• Supply handling
• Guest interaction
• Quality standards compliance
• Professional hospitality communication

Safety and Professional Standards

The Guest Service Expert is responsible for contributing to a safe workplace and following company policies and procedures throughout daily operations. Quality standards must be maintained consistently, while uniform, personal appearance, and communication should remain professional during every shift.

Physical Requirements

This is an active restaurant position requiring extended periods of standing, sitting, or walking. Candidates must be able to:

• Move across sloping, uneven, or slippery surfaces.
• Reach overhead and below the knees.
• Bend, twist, pull, and stoop while completing service duties.
• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Move and handle objects weighing up to 50 pounds with assistance.
• Read and visually verify menu and other operational information.

The Ritz-Carlton Gold Standards

The Ritz-Carlton Gold Standards provide the foundation for the brand 's approach to luxury hospitality. Associates are expected to learn and exemplify principles including the Employee Promise, Credo, and Service Values while creating gracious, thoughtful, and memorable experiences for guests.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive luxury hospitality experiences guided by The Ritz-Carlton Gold Standards.