Administrative Coordinator - Office Support

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 50,000 - 80,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking an Administrative Coordinator in Abu Dhabi to support clients and internal teams with precise information flow and professional hospitality service.

Responsibilities include handling inquiries by phone and email, maintaining records and databases, and preparing business documents using standard software tools. This role emphasizes accuracy, organization and guest-focused communication.

Qualifications

• Administrative coordination in a hospitality environment is required.
• Proficiency in word processing, spreadsheets and databases is essential.
• Strong written and verbal communication with guests and colleagues.

Responsibilities

• Serve as a point of contact for clients and respond to questions and requests by telephone and email.
• Enter and retrieve information from computer databases using a keyboard, mouse, or trackball.
• Update records, files, reservations, and other operational information.
• Prepare letters, memos, and other business documents.
• Use word processing, spreadsheet, database, and presentation software for administrative tasks.
• Transmit information and documents electronically, by mail, or through a facsimile machine.
• Proofread and edit written information for accuracy and completeness.

Skills

Administrative coordination

Database entry

Word processing

Spreadsheet

Presentation

Proofreading

Records management

Email/telephone communication

POS systems

Office equipment handling

Client inquiry handling

Business correspondence

Job description

Job Snapshot

Role: Administrative Coordinator. Location: Abu Dhabi, United Arab Emirates. Industry: Hospitality. Function: Administrative. Experience: Not specified. Job Type: Full-time.

Job Details

Country: United Arab Emirates. City: Abu Dhabi. Industry: Hospitality. Function: Administrative. Salary: Not disclosed. Gender: No Preference. Candidate Nationality: Not specified. Job Type: Full-time. Job Number 26090196. Position Type: Non-Management. Work Arrangement: This is an on-site position and is not located remotely.

Role Context

The Administrative Coordinator serves as an important point of contact for clients while supporting the accurate flow of information within the property. The role combines office administration with hospitality service, requiring organized record management, precise written communication, and responsive handling of questions and requests.

Administrative Responsibilities

• Serve as a point of contact for clients and respond to questions and requests by telephone and email.
• Enter and retrieve information from computer databases using a keyboard, mouse, or trackball.
• Update records, files, reservations, and other operational information.
• Retrieve information needed to answer guest inquiries accurately.
• Prepare letters, memos, and other business documents.
• Use word processing, spreadsheet, database, and presentation software for administrative tasks.
• Transmit information and documents electronically, by mail, or through a facsimile machine.
• Proofread and edit written information for accuracy and completeness.
• Enter and locate work-related information using computers and point of sale systems.
• Operate standard office equipment in addition to computer systems.
• Complete other reasonable duties requested by supervisors.

Client and Guest Communication

Professional communication is central to this position. The Administrative Coordinator responds to client inquiries, answers telephones using appropriate etiquette, and communicates with guests and colleagues using clear and professional language. Guests should be welcomed and acknowledged according to company standards. The role also involves anticipating and addressing service needs, assisting individuals with disabilities when required, and expressing genuine appreciation during guest interactions.

Document and Data Management

Accuracy is essential when working with hotel records and business information. The Administrative Coordinator prepares and reviews documents, maintains database information, processes correspondence, and ensures written materials are complete before distribution. The role requires careful handling of proprietary information and appropriate protection of company records and assets.

Skills Set

• Administrative coordination
• Database entry and information retrieval
• Word processing software
• Spreadsheet software
• Presentation software
• Document preparation and proofreading
• Records and file maintenance
• Email and telephone communication
• Point of sale systems
• Standard office equipment
• Client inquiry handling
• Professional business correspondence

Team Collaboration

The Administrative Coordinator works across departments and maintains positive professional relationships with other employees. The position supports colleagues in achieving common objectives while listening and responding appropriately to workplace concerns. Strong coordination and reliable information handling help departments maintain smooth communication and consistent operational support.

Professional and Safety Standards

Company policies and procedures must be followed throughout daily activities. Associates are expected to maintain a clean and professional appearance, preserve the confidentiality of proprietary information, and protect company assets. Accidents, injuries, and unsafe working conditions must be reported promptly to management.

Physical Requirements

Candidates must be able to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

The Ritz-Carlton Gold Standards

The Ritz-Carlton Gold Standards form the foundation of the brand ’s service culture. Associates are expected to learn and exemplify principles including the Employee Promise, Credo, and Service Values while carrying out their responsibilities with professionalism, care, and thoughtful attention to guests.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International ’s portfolio of brands. Its Ladies and Gentlemen create distinctive luxury hospitality experiences guided by The Ritz-Carlton Gold Standards.