Guest Service Support Expert - Dining Operations

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

The Ritz-Carlton in Dubai, United Arab Emirates is seeking a Guest Service Support Expert - Dining Operations to provide hands-on operational assistance across Food and Beverage service. Based on-site, you will help prepare tables, replenish supplies, support kitchen and dining teams, and uphold Ritz-Carlton standards of service and presentation.

This role emphasizes teamwork in a fast-paced luxury hospitality environment, with flexibility across service periods.

Qualifications

• High school diploma or GED equivalent.
• No related work experience required.
• Previous experience in a Food and Beverage environment is preferred.

Responsibilities

• Prepare and set tables for Food and Beverage service.
• Support restaurant teams during daily dining operations.
• Assist kitchen colleagues with operational requirements.
• Clean and organize assigned work areas.
• Replenish supplies to maintain uninterrupted service.
• Respond proactively when additional support is required.
• Read and visually verify menu and operational information.
• Handle service items and supplies safely.
• Maintain established quality and presentation standards.
• Follow company policies and operational procedures.

Skills

Food and Beverage operations support

Restaurant table setup

Kitchen assistance

Dining area organization

Supply replenishment

Work area cleaning

Menu information verification

Safe handling of service items

Guest service support

Education

High school diploma or GED

Job description

Guest Service Support Expert - Dining Operations Job Snapshot Role: Guest Service Support Expert Location: Dubai, United Arab Emirates Industry: Hospitality Function: Food Services / Hospitality Experience: No related work experience required; previous Food and Beverage experience preferred Job Type: Full-time

Position Overview The Guest Service Support Expert - Dining Operations is a full-time Hospitality opportunity with The Ritz-Carlton in Dubai, United Arab Emirates. Based at the Al Mamsha Street property, this role provides practical support across Food and Beverage operations, helping restaurant and culinary teams maintain efficient service while contributing to a memorable guest experience. From preparing tables and assisting the kitchen to cleaning work areas and replenishing supplies, the Guest Service Support Expert works wherever operational support is needed. The position suits candidates who are comfortable in an active dining environment and can maintain service, safety, presentation, and quality standards throughout each shift.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Food Services / Hospitality
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full-time
• Job Number 26118293
• Position Type: Non-Management Work Arrangement
• This is an on-site position and is not located remotely.

Role Context

Successful Food and Beverage service depends on more than serving meals. Tables must be prepared correctly, supplies need to remain available, kitchen teams require timely assistance, and work areas must stay organized throughout service. The Guest Service Support Expert connects these activities, providing hands‑on operational assistance that helps dining transactions become part of the overall Ritz‑Carlton guest experience.

Key Responsibilities

• Prepare and set tables for Food and Beverage service.
• Support restaurant teams during daily dining operations.
• Assist kitchen colleagues with operational requirements.
• Clean and organize assigned work areas.
• Replenish supplies to maintain uninterrupted service.
• Respond proactively when additional support is required.
• Read and visually verify menu and operational information.
• Handle service items and supplies safely.
• Maintain established quality and presentation standards.
• Follow company policies and operational procedures.
• Complete other reasonable job duties requested by supervisors.

Food and Beverage Operations Support

The role requires flexibility because operational priorities can change throughout a service period. The Guest Service Support Expert may move between table preparation, kitchen assistance, cleaning supply replenishment, and other restaurant support activities according to business needs. Attention to timing is important. Keeping work areas ready and supplies available helps culinary and service colleagues concentrate on delivering an efficient and consistent dining experience.

Ideal Profile

Candidates should be comfortable working in a fast-moving hospitality environment where teamwork and practical support are central to daily operations. Previous related work experience is not required. Previous experience within a Food and Beverage environment is preferred.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Previous experience in a Food and Beverage environment is preferred.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Skills Set

• Food and Beverage operations support
• Restaurant table setup
• Kitchen assistance
• Dining area organization
• Supply replenishment
• Work area cleaning
• Menu information verification
• Safe handling of service items
• Guest service support
• Restaurant workflow coordination
• Quality standards compliance
• Professional communication

Safety and Quality Standards

Creating a safe workplace is a core responsibility. The Guest Service Support Expert must follow company policies and procedures, maintain established quality standards, and complete assigned work with appropriate attention to safety. Uniform and personal appearance must remain clean and professional, while communication with guests and colleagues should reflect the standards expected within a luxury hospitality environment.

Physical Requirements

• Move across sloping, uneven, or slippery surfaces.
• Reach overhead and below the knees.
• Bend, twist, pull, and stoop while completing assigned duties.
• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Move and handle objects weighing up to 50 pounds with assistance.
• Read and visually verify menu and other operational information.

The Ritz-Carlton Gold Standards

The Ritz-Carlton Gold Standards form the foundation of the brand 's approach to luxury hospitality. Associates are expected to learn and exemplify principles including the Employee Promise, Credo, and Service Values while supporting thoughtful, consistent, and memorable guest experiences.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive luxury hospitality experiences guided by The Ritz-Carlton Gold Standards.