FB Supervisor - Dining Operations

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 45,000 - 95,000; Full time

Job summary

The Ritz-Carlton Dubai, United Arab Emirates is seeking a skilled F&B Supervisor - Dining Operations to lead dining teams, coordinate service, and uphold luxury guest care during shifts at the DIFC property.

This full-time, on-site role requires at least 2 years in hospitality, supervisory experience, and a commitment to The Ritz-Carlton Gold Standards, safety compliance, and continuous service improvement.

Qualifications

• High school diploma or GED required.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• License or Certification: None required.

Responsibilities

• Coordinate staff to ensure teamwork and optimal guest service.
• Monitor dining rooms for seating, service standards, safety, and guest well-being.
• Complete opening and closing responsibilities.
• Set up required supplies and tools before service.
• Ensure equipment and work areas are cleaned.
• Submit end-of-shift security procedures, including locking doors where applicable.
• Inspect storage areas for cleanliness and organization.
• Verify FIFO stock rotation practices.
• Complete scheduled inventories.
• Monitor stock levels and requisition necessary supplies.
• Submit work orders for required maintenance repairs.
• Complete other reasonable duties requested by supervisors.
• Assist management with employee hiring activities.
• Support training and scheduling of team members.
• Participate in employee evaluations.
• Assist with counseling and disciplinary processes when required.
• Motivate and coach employees to strengthen performance.
• Inspect employee grooming and attire and address deficiencies.
• Serve as a professional role model.
• Act as a first point of contact within the Guarantee of Fair Treatment and Open Door Policy process.
• Develop positive working relationships across the team.
• Listen and respond appropriately to employee concerns.
• Help colleagues work toward shared service and operational goals.
• The Food and Beverage Supervisor maintains visibility over supplies required for daily service. Scheduled inventories must be completed accurately, and necessary items should be requisitioned to support uninterrupted operations.
• Maintaining established quality expectations is a continuous responsibility. The supervisor identifies and recommends improvements that can strengthen organizational efficiency, productivity, quality, safety, or cost control.

Skills

Food and Beverage operations

Restaurant floor supervision

Dining room service coordination

Employee coaching and training

Opening and closing procedures

Inventory and stock control

FIFO storage practices

Supply requisitioning

Guest service coordination

Quality standards monitoring

Maintenance work order coordination

Safety and security compliance

Operational improvement

Professional team communication

Education

High school diploma or GED

Job description

F&B Supervisor - Dining Operations Job Snapshot Role: Food and Beverage Supervisor Location: Dubai, United Arab Emirates Industry: Hospitality Function: Food Services / Hospitality Experience: At least 2 years of related work experience Job Type: Full-time

Position Overview The F&B Supervisor - Dining Operations is a full-time Hospitality opportunity with The Ritz-Carlton in Dubai, United Arab Emirates. Based at the DIFC property off Sheikh Zayed Road, this role coordinates restaurant service teams, monitors dining room operations, manages opening and closing activities, and helps ensure guest needs are addressed throughout each shift. The position combines hands-on Food and Beverage supervision with employee coaching, inventory control, service monitoring, safety compliance, and operational improvement. The supervisor helps maintain an organized dining environment while ensuring colleagues work together effectively to deliver consistent luxury hospitality.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Food Services / Hospitality Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full-time Job Number 26118297 Position Type Non-Management Work Arrangement This is an on-site position and is not located remotely.

Role Context Smooth restaurant operations depend on coordinated teamwork, properly prepared service areas, adequate supplies, and continuous attention to guests. The Food and Beverage Supervisor oversees these elements during the shift while helping employees maintain established service and quality expectations. The role also acts as an operational link between employees and management, supporting workforce activities while identifying practical opportunities to improve productivity, quality, safety, and cost control.

Dining Operations

• Coordinate employees to ensure effective teamwork and optimum guest service.
• Monitor dining rooms for seating availability, service standards, safety, and guest well-being.
• Complete opening and closing responsibilities.
• Set up required supplies and tools before service.
• Ensure equipment and work areas are properly cleaned.
• Complete required end-of-shift security procedures, including locking doors where applicable.
• Inspect storage areas for cleanliness and organization.
• Verify appropriate FIFO stock rotation practices.
• Complete scheduled inventories.
• Monitor stock levels and requisition necessary supplies.
• Submit work orders for required maintenance repairs.
• Complete other reasonable duties requested by supervisors.

Guest Service The supervisor maintains awareness of activity across the dining room and helps ensure guests receive attentive and timely service. Guests should be welcomed and acknowledged according to company standards, with their service needs anticipated and addressed appropriately. The role includes assisting individuals with disabilities and ensuring guests are thanked with genuine appreciation. Communication must remain clear, professional, and appropriate to a luxury hospitality environment.

Team Leadership and Coaching

• Assist management with employee hiring activities.
• Support training and scheduling of team members.
• Participate in employee evaluations.
• Assist with counseling and disciplinary processes when required.
• Motivate and coach employees to strengthen performance.
• Inspect employee grooming and attire and address deficiencies.
• Serve as a professional role model.
• Act as a first point of contact within the Guarantee of Fair Treatment and Open Door Policy process.
• Develop positive working relationships across the team.
• Listen and respond appropriately to employee concerns.
• Help colleagues work toward shared service and operational goals.

Inventory and Storage Control The Food and Beverage Supervisor maintains visibility over supplies required for daily service. Scheduled inventories must be completed accurately, and necessary items should be requisitioned to support uninterrupted operations. Storage areas require regular inspection to confirm proper organization, cleanliness, and use of FIFO procedures.

Quality and Operational Improvement Maintaining established quality expectations is a continuous responsibility. The supervisor identifies and recommends improvements that can strengthen organizational efficiency, productivity, quality, safety, or cost control. Tools, equipment, and machines should be visually inspected where required to identify defects or maintenance needs before they interfere with service.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None required.

Skills Set

• Food and Beverage operations
• Restaurant floor supervision
• Dining room service coordination
• Employee coaching and training
• Opening and closing procedures
• Inventory and stock control
• FIFO storage practices
• Supply requisitioning
• Guest service coordination
• Quality standards monitoring
• Maintenance work order coordination
• Safety and security compliance
• Operational improvement
• Professional team communication

Safety and Professional Standards

The role requires compliance with company safety and security policies and procedures. Accidents, injuries, and unsafe working conditions must be reported to management, and required safety training and certifications must be completed. Employees are expected to maintain professional grooming and appearance, safeguard proprietary information, protect company assets, and uphold established service and quality standards.

Physical Requirements

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of different sizes and weights using fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Use stairs and service ramps.
• Reach overhead and below the knees.
• Bend, twist, pull, and stoop as required.
• Read and visually verify information in various formats, including small print.
• Visually inspect tools, equipment, and machines for defects.

The Ritz-Carlton Gold Standards

The Ritz-Carlton Gold Standards guide the delivery of thoughtful luxury hospitality across the property. Associates are expected to learn and exemplify principles including the Employee Promise, Credo, and Service Values while supporting colleagues and maintaining exceptional guest service.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive luxury hospitality experiences guided by The Ritz-Carlton Gold Standards.