Floor Manager - BeatBAB

7 Management; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

7 Management in Dubai seeks a Floor Manager to oversee daily dining room operations, ensuring exceptional guest experiences and high service standards. The role focuses on leadership, team development, and customer service, directing front-of-house staff, coordinating reservations, and collaborating with management to meet business objectives.

You will maintain setup, ambiance, and quality across peak periods, address guest inquiries, and uphold health and safety practices while driving

Qualifications

• Extensive experience managing front-of-house operations in Dubai's hospitality sector.
• Proficiency with POS systems and MS Office.
• Strong leadership, coaching, and staff development abilities.
• Ability to coordinate with kitchen, reservations, and quality control teams.
• Capability to handle high-pressure service periods and maintain service standards.

Responsibilities

• Oversee greeting, seating, reservations, and table assignments to ensure smooth service.
• Maintain dining room setup, cleanliness, and ambiance to brand standards.
• Lead and coach FOH staff, enforcing service quality and safety standards.
• Collaborate with management, kitchen, and events teams to support peak periods.

Skills

FOH management

Guest service

Leadership

Dubai hospitality experience

Tools

POS systems

MS Office

Job description

Role Summary

The Floor Manager is responsible for overseeing the daily operations of the dining room floor ensuring exceptional guest experiences and maintaining high service standards With a focus on leadership team management and customer service the Floor Manager directs front-of-house staff coordinates service activities and collaborates with management to achieve operational and business objectives

Key Responsibilities

Front-of-House Operations

Oversees all aspects of front-of-house operations including greeting and seating guests managing reservations and coordinating table assignments Ensures the dining room is properly set up clean and organized before each service period maintaining table settings d cor and ambiance to reflect the restaurant s standards Monitors food and beverage quality presentation and consistency to uphold the brand s excellence

Guest Experience amp Service Excellence

Ensures guests receive prompt courteous and personalized service from arrival to departure Addresses inquiries requests and concerns professionally striving to exceed expectations and resolve issues in a timely manner Maintains a strong presence on the floor to engage with guests and ensure high levels of satisfaction

Team Leadership amp Development

Leads front-of-house staff by setting high service standards and leading by example Provides ongoing coaching training and feedback to enhance staff performance and professional growth Conducts regular inspections of service areas to ensure cleanliness organization and compliance with health and safety standards

Collaboration amp Coordination

Works closely with management kitchen and service teams to coordinate operations manage peak periods and support events or special services Ensures smooth communication across departments to maintain efficiency and deliver exceptional guest experiences

Qualifications Skills

Proven experience working preferably in Dubai within the hospitality with specific expertise in managing large-scale operations featuring floor management of daily operations Proficiency in restaurant management software POS systems and Microsoft Office suite Strong leadership and team management abilities with the ability to motivate coach and inspire staff Ability to collaborate with cross-functional teams including kitchen reservation s and quality control to achieve business objectives Ability to handle high-pressure situations resolve conflicts and maintain operational efficiency