Floor Manager - ISBA By Bagatelle

7 Management; Dubai; On-site; AED 180,000 - 320,000; Full time

Job summary

ISBA by Bagatelle Dubai, hosted at Palm West Beach, seeks a Floor Manager to oversee daily dining room operations and drive exceptional guest experiences. The role emphasizes leadership, team management, and service standards across front-of-house activities.

The Floor Manager will coordinate with management, kitchen, and service staff to ensure smooth service during peak times and special events, delivering consistent brand experiences.

Qualifications

• Proven experience in Dubai hospitality with large-scale floor operations.
• Proficiency in restaurant management software, POS and MS Office.
• Strong leadership, coaching and staff development abilities.
• Cross-functional collaboration with kitchen, reservations, and quality control.
• Ability to handle high-pressure environments.

Responsibilities

• Front-of-House Operations: Oversees all aspects of front-of-house operations, including greeting and seating guests, managing reservations, and coordinating table assignments.
• Guest Experience & Service Excellence: Ensures guests receive prompt, courteous, and personalized service from arrival to departure.
• Team Leadership & Development: Leads front-of-house staff by setting high service standards and providing coaching and feedback.
• Collaboration & Coordination: Works with management, kitchen, and service teams to coordinate operations and events.

Tools

Restaurant management software

POS systems

Microsoft Office Suite

Job description

Job Description:

Company Overview

ISBA by Bagatelle Dubai brings Bagatelle Group’s celebrated formula of lively French-Mediterranean dining to a beachfront setting on Palm West Beach, developed in partnership with 7 Management. The premium-casual concept is built to blur the line between dinner and nightlife, where a meal naturally builds into music, movement, and celebration; a full-day social destination where guests arrive for lunch and stay well past sunset.

Role Overview

Responsible for overseeing the daily operations of the dining room floor, ensuring exceptional guest experiences and maintaining high service standards. With a focus on leadership, team management, and customer service, the Floor Manager directs front-of-house staff, coordinates service activities, and collaborates with management to achieve operational and business objectives.

Key Responsibilities

• Front-of-House Operations: Oversees all aspects of front-of-house operations, including greeting and seating guests, managing reservations, and coordinating table assignments. Ensures the dining room is properly set up, clean, and organized before each service period, maintaining table settings, décor, and ambiance to reflect the restaurant’s standards. Monitors food and beverage quality, presentation, and consistency to uphold the brand’s excellence.
• Guest Experience & Service Excellence: Ensures guests receive prompt, courteous, and personalized service from arrival to departure. Addresses inquiries, requests, and concerns professionally, striving to exceed expectations and resolve issues in a timely manner. Maintains a strong presence on the floor to engage with guests and ensure high levels of satisfaction.
• Team Leadership & Development: Leads front-of-house staff by setting high service standards and leading by example. Provides ongoing coaching, training, and feedback to enhance staff performance and professional growth. Conducts regular inspections of service areas to ensure cleanliness, organization, and compliance with health and safety standards.
• Collaboration & Coordination: Works closely with management, kitchen, and service teams to coordinate operations, manage peak periods, and support events or special services. Ensures smooth communication across departments to maintain efficiency and deliver exceptional guest experiences.

Qualifications

• Proven experience working preferably in Dubai within the hospitality with specific expertise in managing large-scale operations featuring floor management of daily operations
• Proficiency in restaurant management software, POS systems, and Microsoft Office suite.
• Strong leadership and team management abilities, with the ability to motivate, coach, and inspire staff.
• Ability to collaborate with cross-functional teams, including kitchen, reservation s and quality control to achieve business objectives.
• Ability to handle high-pressure situations, resolve conflicts, and maintain operational efficiency.

Requirements: