Floor Manager

MLS; Dubai; On-site; AED 134,000 - 234,000; Full time

Job summary

MLS in Dubai seeks a Floor Manager to lead the front-of-house team and elevate guest experiences in a fast-paced onsite restaurant. You will drive service excellence, oversee shift planning, and coordinate with kitchen and management to ensure smooth operations.

The ideal candidate brings proven leadership in restaurant settings, exceptional communication, and a passion for delivering outstanding customer service, with a proactive approach to resolving guest feedback and complaints.

Qualifications

• Previous experience as Floor Manager, Restaurant Supervisor, or in a similar restaurant operations leadership role.
• Strong leadership and proven team-management skills.
• Excellent communication and outstanding customer service abilities.
• Solid understanding of front-of-house operations and restaurant service standards.
• Experience managing daily restaurant operations, staff allocation, and floor service during high-volume periods.
• Proven ability to handle guest complaints and resolve issues swiftly and professionally.

Responsibilities

• Oversee daily front-of-house operations, ensuring high standards of service are maintained at all times.
• Lead, motivate, and manage the floor team, fostering a positive and professional workplace.
• Allocate staff efficiently and manage shift planning, particularly during peak service hours.
• Handle guest inquiries, feedback, and complaints with professionalism, ensuring swift resolution.
• Coordinate with the kitchen and management teams to guarantee smooth service flow and communication.
• Support team development through on-the-job training and feedback.
• Monitor dining area presentation, cleanliness, and overall guest experience.
• Participate in achieving service and sales targets through upselling and guest engagement.

Skills

Front-of-house leadership

Team management

Communication

Customer service

Service standards

Upselling

Problem-solving

Job description

Role Overview

As a Floor Manager, you will be responsible for leading the front-of-house team, ensuring seamless service standards, and enhancing the guest experience in a thriving restaurant environment. As part of our team in Dubai, you'll work in an ONSITE environment, supporting daily operations and driving service excellence. This role is ideal for motivated professionals who excel in fast-paced hospitality settings, possess a proactive approach to problem-solving, and have a passion for delivering exceptional experiences.

Responsibilities

• Oversee daily front-of-house operations, ensuring high standards of service are maintained at all times.
• Lead, motivate, and manage the floor team, fostering a positive and professional workplace.
• Allocate staff efficiently and manage shift planning, particularly during peak service hours.
• Handle guest inquiries, feedback, and complaints with professionalism, ensuring swift resolution.
• Coordinate with the kitchen and management teams to guarantee smooth service flow and communication.
• Support team development through on-the-job training and feedback.
• Monitor dining area presentation, cleanliness, and overall guest experience.
• Participate in achieving service and sales targets through upselling and guest engagement.

Must have requirements

• Previous experience as a Floor Manager, Restaurant Supervisor, or in a similar restaurant operations leadership role.
• Strong leadership and proven team-management skills.
• Excellent communication and outstanding customer service abilities.
• Solid understanding of front-of-house operations and restaurant service standards.
• Experience managing daily restaurant operations, staff allocation, and floor service during high-volume periods.
• Proven ability to handle guest complaints and resolve issues swiftly and professionally.

Nice to have requirements

• UAE hospitality experience.
• Background in premium dining or fine-dining restaurant environments.
• Knowledge of effective upselling techniques and a track record in achieving sales goals.
• Experience in staff scheduling, roster management, and hands-on floor management.
• Ability to coordinate effectively with both kitchen back-of-house and restaurant management teams.
• Experience maintaining high standards of cleanliness, restaurant presentation, and guest satisfaction.

Location: UAE