Shift Lead Floor Supervisor — Guest Experience

The-Food-; Dubai; Presencial; AED 90.000 - 150.000; Jornada completa

Descripción de la vacante

The-Food- in Dubai, United Arab Emirates, seeks a Floor Supervisor / Assistant Outlet Manager to lead service on the floor, ensure smooth guest flow, and coordinate the front-of-house team during opening, service and closing periods.

You will monitor guest satisfaction, handle concerns professionally, supervise staff, maintain cleanliness and presentation, and work closely with Outlet leadership to drive consistent, high-quality guest experiences.

Formación

• 2-4 years' experience in restaurant or hospitality operations, including supervisory responsibility.
• Strong understanding of floor operations, guest service, reservations flow, and team coordination.
• Confident handling guest complaints, service issues, and busy trading periods in a calm manner.
• Good leadership presence and communication for supervising front-of-house teams.
• Familiarity with POS systems and cash handling is an advantage.
• Fluent in English; additional languages are an advantage.

Responsabilidades

• Supervise the floor during service, ensuring smooth guest flow and timely support to the team.
• Support the Restaurant Manager in day-to-day operations and lead the shift in their absence.
• Monitor guest experience, address concerns professionally, and support service recovery.
• Coordinate table management, seating flow, reservations communication, and section balance.
• Conduct shift briefings and communicate priorities, reservations, VIPs, and menu updates.
• Supervise service staff, provide on-floor direction, and support training and coaching.
• Ensure cleanliness, grooming, and presentation standards are maintained on the floor.
• Support opening/closing procedures, cashing-up, stock checks, and daily readiness.
• Monitor hygiene, health and safety, and operational procedures across the floor.
• Escalate issues promptly to the relevant manager.

Conocimientos

Fluent English

Floor operations

Guest service

Team coordination

Leadership presence

Cash handling

Herramientas

POS systems

Cash handling

Descripción del empleo

The-Food- in Dubai, United Arab Emirates, seeks a Floor Supervisor / Assistant Outlet Manager to lead service on the floor, ensure smooth guest flow, and coordinate the front-of-house team during opening, service and closing periods.

You will monitor guest satisfaction, handle concerns professionally, supervise staff, maintain cleanliness and presentation, and work closely with Outlet leadership to drive consistent, high-quality guest experiences.