Floor Manager: Elevate Guest Experience & Service

7 Management; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

7 Management in Dubai seeks a Floor Manager to oversee daily dining room operations, ensuring exceptional guest experiences and high service standards. The role focuses on leadership, team development, and customer service, directing front-of-house staff, coordinating reservations, and collaborating with management to meet business objectives.

You will maintain setup, ambiance, and quality across peak periods, address guest inquiries, and uphold health and safety practices while driving

Qualifications

• Extensive experience managing front-of-house operations in Dubai's hospitality sector.
• Proficiency with POS systems and MS Office.
• Strong leadership, coaching, and staff development abilities.
• Ability to coordinate with kitchen, reservations, and quality control teams.
• Capability to handle high-pressure service periods and maintain service standards.

Responsibilities

• Oversee greeting, seating, reservations, and table assignments to ensure smooth service.
• Maintain dining room setup, cleanliness, and ambiance to brand standards.
• Lead and coach FOH staff, enforcing service quality and safety standards.
• Collaborate with management, kitchen, and events teams to support peak periods.

Skills

FOH management

Guest service

Leadership

Dubai hospitality experience

Tools

POS systems

MS Office

Job description

7 Management in Dubai seeks a Floor Manager to oversee daily dining room operations, ensuring exceptional guest experiences and high service standards. The role focuses on leadership, team development, and customer service, directing front-of-house staff, coordinating reservations, and collaborating with management to meet business objectives.

You will maintain setup, ambiance, and quality across peak periods, address guest inquiries, and uphold health and safety practices while driving