Fleet Service Advisor & Customer Experience Lead

Theme Blog Studio; Fujairah; On-site; AED 78,000 - 123,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology is seeking a Service Advisor in the United Arab Emirates to assist customers with service needs, schedule appointments, and liaise with the service department to ensure a smooth drop-off and pick-up experience. The role requires 3 years of experience with dealers, a Diploma in Automobile/Mechanical Engineering, and strong customer service, communication, and multitasking skills.

On-site position with focus on upselling service contracts and maintaining customer

Qualifications

• Degree/3-year Diploma in Automobile/Mechanical Engineering.
• 3 years practical experience with Dealers in similar positions.
• Languages: English and Arabic desirable.

Responsibilities

• Follow the NSSW standards in all customer touch points.
• Attend high profile & major fleet customers.
• Promptness in receiving/greeting customers, understand their needs.
• Proper inventory of customer’s vehicle and record customers’ requirements.
• Updating customer data base.
• Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
• To arrange test drive as required jointly with customer.
• Ensure legible and clear job advice and create job card.
• Follow-up the job progress.
• Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
• Brief the customer on warranty coverage/Service contract coverage.
• Promoting Service Contracts/other service products (upselling).
• Ensure job cards are closed on time.
• Ensure car is cleaned and ready for delivery as per the promised date and set time.
• Notify customer in in advance in case of delay.
• Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle.
• Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)
• Develop and maintain long term relationship to enhance customer retention.
• Handle customer complaints on priority and bring it to the notice of the superiors.
• Attend customer queries promptly.
• Ensure the pending job cards to be closed within the time limit.

Skills

Customer handling

Negotiation

Customer service

Communication

Interpersonal skills

Organization

Multitasking

Time management

Education

Degree/3-year Diploma in Automobile/Mechanical Engineering

Tools

MS Office Suite

Service management software

Job description

HUMAN-AI-Z Nexus Technology is seeking a Service Advisor in the United Arab Emirates to assist customers with service needs, schedule appointments, and liaise with the service department to ensure a smooth drop-off and pick-up experience. The role requires 3 years of experience with dealers, a Diploma in Automobile/Mechanical Engineering, and strong customer service, communication, and multitasking skills.

On-site position with focus on upselling service contracts and maintaining customer