Fleet & Operations Lead - Car Rentals

Green Motion UAE

Dubai

On-site

AED 180,000 - 240,000

Full time

4 hours ago

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Job summary

Green Motion UAE is seeking an Assistant Operations Manager to support the Operations Manager in daily Rent a Car operations, staff coordination, fleet management, customer service, and policy compliance.

In this role you will oversee Team Leaders, monitor performance, handle customer issues, and prepare regular KPI reports while coordinating with Finance, workshops and suppliers. UAE experience and strong leadership are essential.

Qualifications

Bachelor’s degree in a related field required.
3–5 years in Rent a Car, Delivery, Fleet Management or similar.
UAE experience required; strong leadership and communication skills.
Proficient with MS Office and operational software; ERP/CRM knowledge a plus.

Responsibilities

Assist in managing daily operations of the Rent a Car division.
Supervise and coordinate Team Leaders across the Rent a Car Division.
Monitor Team Leaders’ performance, productivity, and daily operations.
Support Team Leaders in resolving staff and operational issues.
Ensure Team Leaders meet operational targets and company standards.
Monitor vehicle allocation, availability, utilization, maintenance, and documentation.
Coordinate rental bookings, vehicle collection, delivery, returns, and customer requirements.
Monitor delivery operations, schedules, routes, and service performance.
Handle customer complaints, operational issues, delays, breakdowns, and escalations.
Prepare daily, weekly, and monthly operational reports and KPI updates.
Coordinate with Finance regarding collections, deposits, fines, damages, and other matters.
Coordinate with workshops, insurance, suppliers, clients, and service providers.
Monitor operational costs and support cost-control initiatives.
Ensure compliance with company policies, UAE regulations, and procedures.
Maintain accurate operational, vehicle, rental, and employee records.
Assist with fleet planning, recruitment, training, and staff performance when required.
Identify operational issues and support process improvements.