Assistant Operations Manager

Green Motion UAE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Green Motion UAE is seeking an Assistant Operations Manager to support the Operations Manager in daily Rent a Car operations, staff coordination, fleet management, customer service, and policy compliance.

In this role you will oversee Team Leaders, monitor performance, handle customer issues, and prepare regular KPI reports while coordinating with Finance, workshops and suppliers. UAE experience and strong leadership are essential.

Qualifications

• Bachelor’s degree in a related field required.
• 3–5 years in Rent a Car, Delivery, Fleet Management or similar.
• UAE experience required; strong leadership and communication skills.
• Proficient with MS Office and operational software; ERP/CRM knowledge a plus.

Responsibilities

• Assist in managing daily operations of the Rent a Car division.
• Supervise and coordinate Team Leaders across the Rent a Car Division.
• Monitor Team Leaders’ performance, productivity, and daily operations.
• Support Team Leaders in resolving staff and operational issues.
• Ensure Team Leaders meet operational targets and company standards.
• Monitor vehicle allocation, availability, utilization, maintenance, and documentation.
• Coordinate rental bookings, vehicle collection, delivery, returns, and customer requirements.
• Monitor delivery operations, schedules, routes, and service performance.
• Handle customer complaints, operational issues, delays, breakdowns, and escalations.
• Prepare daily, weekly, and monthly operational reports and KPI updates.
• Coordinate with Finance regarding collections, deposits, fines, damages, and other matters.
• Coordinate with workshops, insurance, suppliers, clients, and service providers.
• Monitor operational costs and support cost-control initiatives.
• Ensure compliance with company policies, UAE regulations, and procedures.
• Maintain accurate operational, vehicle, rental, and employee records.
• Assist with fleet planning, recruitment, training, and staff performance when required.
• Identify operational issues and support process improvements.

Skills

Leadership

Coordination

Problem-solving

Communication

Customer service

Reports & analytics

Education

Bachelor’s degree or diploma in Business Administration/Operations/Logistics

Tools

ERP

CRM

Fleet management software

AI tools (advantage)

Job description

The Assistant Operations Manager will support the Operations Manager in managing daily operations across the Rent a Car, ensuring smooth operations, staff coordination, fleet management, customer service, and compliance with company procedures.

Key Responsibilities

• Assist in managing daily operations of the Rent a Car division.
• Supervise and coordinate Team Leaders across the Rent a Car Division.
• Monitor Team Leaders’ performance, productivity, and daily operations.
• Support Team Leaders in resolving staff and operational issues.
• Ensure Team Leaders meet operational targets and company standards.
• Monitor vehicle allocation, availability, utilization, maintenance, and documentation.
• Coordinate rental bookings, vehicle collection, delivery, returns, and customer requirements.
• Monitor delivery operations, schedules, routes, and service performance.
• Handle customer complaints, operational issues, delays, breakdowns, and escalations.
• Monitor staff attendance, productivity, and performance.
• Prepare daily, weekly, and monthly operational reports and KPI updates.
• Coordinate with Finance regarding collections, deposits, fines, damages, and other operational matters.
• Coordinate with workshops, insurance companies, suppliers, clients, and other service providers.
• Monitor operational costs and support cost-control initiatives.
• Ensure compliance with company policies, UAE regulations, and operational procedures.
• Maintain accurate operational, vehicle, rental, and employee records.
• Assist with fleet planning, recruitment, training, and staff performance when required.
• Identify operational issues and support process improvements.
• Perform other duties assigned by management.

Qualifications & Requirements

• Bachelor’s degree or diploma in Business Administration, Operations, Logistics, or a related field.
• 3–5 years of experience in Rent a Car, Delivery ,Fleet Management, or a similar industry.
• UAE experience is required.
• Strong leadership, coordination, and problem-solving skills.
• Good communication and customer service skills.
• Good knowledge of Microsoft Office and operational software.
• Knowledge of ERP, CRM, fleet management, and AI tools is an advantage.
• Ability to prepare reports and monitor KPIs.
• Valid UAE driving license is required.
• Ability to work under pressure and manage multiple tasks.