Dubai Car Rental Sales Pro — Upsell & Service

Green Motion UAE; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Green Motion UAE is seeking a motivated, customer-focused Rental Agent to join our Dubai team. You will welcome customers, assess travel and vehicle needs, and help clients choose the right car.

In this fast-paced, performance-driven environment, you will manage walk-in, phone, online, broker and aggregator bookings, upsell extras, and ensure all documents and payments are processed accurately. Strong communication is essential.

Qualifications

• Previous experience in car rental, leasing, automotive, hospitality or customer-facing sales.
• Strong communication and customer service skills.
• Proven ability to sell, upsell and meet targets.
• Good knowledge of Dubai/UAE roads and locations.
• Attention to detail and ability to handle contracts, payments and accounts.
• Experience with TARS and rental aggregator/broker platforms is highly preferred.
• Knowledge of the AUH Police System is an advantage.
• UAE driving licence is preferred.
• Fluent English; Arabic or other languages are an advantage.
• Professional, energetic, reliable and able to work under pressure.

Responsibilities

• Welcome customers and understand their travel and vehicle requirements.
• Recommend suitable vehicles and convert enquiries into rental bookings.
• Handle walk-in, phone, online, broker, and aggregator reservations.
• Prepare rental/leasing agreements and verify customer documentation.
• Maximize revenue through upselling CDW/SCDW, GPS, child seats, additional drivers, upgrades, and other extras.
• Conduct vehicle handovers and return inspections, including mileage, fuel, and damage checks.
• Process payments, security deposits, refunds, and daily reconciliation.
• Maintain accurate customer and vehicle records.
• Handle customer complaints, booking changes, extensions, and disputes professionally.
• Contact customers before due dates to arrange extensions and collect payments.
• Follow up on overdue accounts and outstanding balances.
• Work confidently with TARS, AUH Police System, rental aggregators, and broker platforms.

Skills

Customer service

Sales

Communication

English fluency

Tools

TARS

AUH Police System

Rental aggregators

Broker platforms

Job description

Green Motion UAE is seeking a motivated, customer-focused Rental Agent to join our Dubai team. You will welcome customers, assess travel and vehicle needs, and help clients choose the right car.

In this fast-paced, performance-driven environment, you will manage walk-in, phone, online, broker and aggregator bookings, upsell extras, and ensure all documents and payments are processed accurately. Strong communication is essential.