F&B Operations Manager – Guest Experience Leader

Black Pearl Consult; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Black Pearl Consult in Abu Dhabi is seeking an experienced Assistant F&B Manager to oversee daily F&B operations, drive guest satisfaction, and optimize service standards across outlets.

You will lead large service teams, monitor costs, budgeting, and SOP compliance while collaborating with culinary and support teams to ensure exceptional service in a fast-paced, multicultural environment.

Qualifications

• 13–15+ years of progressive experience in F&B / Hospitality
• Strong management experience in restaurants, hotel F&B or multi-concept venues; UAE experience preferred
• Experience managing front-of-house operations, sizable service teams and SOP compliance
• Strong understanding of F&B revenue, budgeting, P&L, labour productivity and cost management
• Bachelor’s degree or diploma in Hospitality Management or related discipline preferred
• Excellent leadership, communication and guest-relations skills in fast-paced, multicultural environments

Responsibilities

• Support daily management of F&B and front-of-house operations with consistent service standards
• Lead, supervise, and develop F&B teams while maintaining operational discipline and guest service
• Monitor sales, costs, staffing, inventory, wastage and overall operational performance
• Handle guest concerns and operational issues to maintain high customer satisfaction
• Collaborate with culinary and support teams to ensure smooth service delivery and compliance with standards

Skills

Leadership

Operations management

Communication

Guest experience

Education

Bachelor's degree in Hospitality Management or related

Job description

Black Pearl Consult in Abu Dhabi is seeking an experienced Assistant F&B Manager to oversee daily F&B operations, drive guest satisfaction, and optimize service standards across outlets.

You will lead large service teams, monitor costs, budgeting, and SOP compliance while collaborating with culinary and support teams to ensure exceptional service in a fast-paced, multicultural environment.