F&B Captain: Guest Experience & Service Lead

Rotana Hotels; Fujairah; On-site; AED 67,000 - 112,000; Full time

Job summary

Rotana Hotels invites applications for an enthusiastic Food & Beverage Captain to lead guest-focused service and ensure memorable dining experiences. You will oversee service standards, train team members, and maintain smooth outlet operations while delivering attentive hospitality.

The role emphasizes knowledge of the outlet menu, proactive guest relations, and up selling to boost revenue, in a dynamic hotel setting in Fujairah, United Arab Emirates.

Responsibilities

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue

Job description

Rotana Hotels invites applications for an enthusiastic Food & Beverage Captain to lead guest-focused service and ensure memorable dining experiences. You will oversee service standards, train team members, and maintain smooth outlet operations while delivering attentive hospitality.

The role emphasizes knowledge of the outlet menu, proactive guest relations, and up selling to boost revenue, in a dynamic hotel setting in Fujairah, United Arab Emirates.