Guest Experience Waiter/Waitress

Rotana Hotels; Fujairah; On-site; AED 33,000 - 60,000; Full time

Job summary

Rotana Hotels in Fujairah seeks dynamic Food & Beverage professionals to advance their careers as Waiter/Waitress. You will provide professional service, greet and seat guests, and offer menu guidance to ensure a memorable dining experience.

You will maintain hygiene standards, attend to queries, and employ upselling techniques to exceed guest expectations and contribute to revenue growth. A hospitality mindset and teamwork are essential.

Responsibilities

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Job description

Rotana Hotels in Fujairah seeks dynamic Food & Beverage professionals to advance their careers as Waiter/Waitress. You will provide professional service, greet and seat guests, and offer menu guidance to ensure a memorable dining experience.

You will maintain hygiene standards, attend to queries, and employ upselling techniques to exceed guest expectations and contribute to revenue growth. A hospitality mindset and teamwork are essential.