Front Office Bell Captain & Guest Services Lead

Fujairah Rotana Resort & Spa; Fujairah; On-site; AED 89,000 - 134,000; Full time

Job summary

Fujairah Rotana Resort & Spa in Fujairah is seeking a guest-focused Bell Captain to deliver outstanding service and support Front Office operations. You will greet guests, supervise Bellboys, manage luggage on arrival and departure, and ensure timely handling of messages and packages.

A diploma or degree in hospitality is preferred; good English, strong interpersonal and problem-solving skills are essential.

Qualifications

• Diploma/degree in hospitality or vocational training in Front Office.
• Good English communication skills.
• Computer literate; Opera experience is an advantage.

Responsibilities

• Greet guests in a professional and friendly manner and assist at all times.
• Supervise Bellboys and ensure luggage is transported to/from rooms.
• Handle messages, mails and packages for guests and staff.
• Establish and control the duty roster according to business needs.
• Maintain knowledge of hotel services and communicate them to subordinates.

Skills

Customer focus

Interpersonal skills

Problem solving

Teamwork

Adaptability

Education

Diploma / degree in hospitality

Tools

Opera

Job description

Fujairah Rotana Resort & Spa in Fujairah is seeking a guest-focused Bell Captain to deliver outstanding service and support Front Office operations. You will greet guests, supervise Bellboys, manage luggage on arrival and departure, and ensure timely handling of messages and packages.

A diploma or degree in hospitality is preferred; good English, strong interpersonal and problem-solving skills are essential.