F&B Associate: Guest Service & Upsell Pro

Millennium Downtown Abu Dhabi; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Millennium Downtown Abu Dhabi is seeking an enthusiastic F&B Associate to help deliver exceptional guest experiences. You will greet guests, take orders, and ensure timely service while maintaining a clean dining area in line with brand standards.

You will collaborate with kitchen and F&B teams to coordinate service, upsell menu items, handle payments, and uphold hygiene and safety guidelines across shifts. The role supports team goals and guest satisfaction.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Take customer orders, answer questions, and make menu recommendations.
• Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
• Serve meals and drinks in accordance with established standards and presentation guidelines.
• Handle guest inquiries, concerns, and requests promptly and courteously.
• Maintain a clean and organized dining area, including setting up tables and clearing dishes.
• Collaborate with kitchen and the F&B team to ensure smooth coordination of service.
• Upsell menu items and promote special promotions to enhance the guest experience.
• Process customer payments and handle cash transactions accurately.
• Follow hygiene and safety guidelines to ensure a clean and safe working environment.
• Assist in restocking and replenishing supplies as needed.
• Work collaboratively with team members to achieve overall F&B goals and guest satisfaction.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Job description

Millennium Downtown Abu Dhabi is seeking an enthusiastic F&B Associate to help deliver exceptional guest experiences. You will greet guests, take orders, and ensure timely service while maintaining a clean dining area in line with brand standards.

You will collaborate with kitchen and F&B teams to coordinate service, upsell menu items, handle payments, and uphold hygiene and safety guidelines across shifts. The role supports team goals and guest satisfaction.