Guest-Driven F&B Associate: Service & Upsell Expert

Miral Experiences; Al Ain; On-site; AED 45,000 - 78,000; Full time

Job summary

Miral Experiences in Abu Dhabi is seeking a Service Excellence professional to deliver exceptional dining experiences, guide menus, and ensure high cleanliness and safety standards.

You will upsell and manage orders, oversee opening/closing routines, and act as a host to seamlessly transition service while maintaining brand standards. Candidates with at least 1 year in F&B, strong communication in English, and a teamwork mindset are encouraged to apply.

Qualifications

• High School Diploma or equivalent.
• Proven minimum 1 year of experience in food and beverage service roles.
• Strong customer service with attention to detail.
• Proficient communication in English; Arabic a plus.
• Ability to work under pressure and in a team.
• Cash handling and POS experience.
• Upselling techniques to enhance guest experience.
• Knowledge of HACCP and food safety policies.

Responsibilities

• Engage guests with personalized service and seating protocols.
• Assist in menu selection with product inquiries and pairings.
• Process dining orders accurately with kitchen communication.
• Open and close routines per standards to ensure smooth shifts.
• Apply standardized serving techniques for all menu offerings.
• Host guests and facilitate smooth service transitions.
• Address guest concerns with recovery solutions per policy.

Skills

Customer service

Attention to detail

Communication

Upselling

Cash handling

Teamwork

F&B knowledge

Arabic language

English language

Education

High School Diploma

Bachelor's Degree in Hospitality

Tools

POS system

Job description

Miral Experiences in Abu Dhabi is seeking a Service Excellence professional to deliver exceptional dining experiences, guide menus, and ensure high cleanliness and safety standards.

You will upsell and manage orders, oversee opening/closing routines, and act as a host to seamlessly transition service while maintaining brand standards. Candidates with at least 1 year in F&B, strong communication in English, and a teamwork mindset are encouraged to apply.